Ramya Motepalli

PROJECTS:

1. International Mutual Savings Bank.

• Designed and implemented custom scripts (Business Rules, Script Includes, UI Policies, and Client Scripts) to enhance platform functionality and meet user requirements.
• Developed and maintained custom ServiceNow applications using Application Studio.
• Created and modified workflows using Flow Designer and Workflow Editor to automate business processes. And Roles, Client scripts, UI policies, UI actions, Assignment Rules, Notifications, Flows, and.
• Developed custom catalog items, UI pages, and Service Portal widgets to enhance the user experience.
• Conducted unit testing, and supported UAT phases to ensure defect-free deployments.

2. Daimler.

• Worked as a ServiceNow Developer, focusing on incident management process optimization.
• Developed and customized reports and personal dashboards in ServiceNow to support quicker, data-driven discussions across teams.
• Governed the end-to-end incident management process, including incident-to-incident and incident task-to-incident e-bonding, ensuring accuracy and compliance through regular quality checks.
• Engaged with the client to identify and resolve gaps in the incident management process, improving operational efficiency.
• Actively engaged in governance calls, and collaborated with stakeholders to improve platform efficiency.
• Conducted unit testing, and supported UAT phases to ensure defect-free deployments.