Muthamilan M
Vellore
Summary
To contribute effectively to the organization by leveraging information technology to drive business growth in a challenging and dynamic environment, utilizing my strong communication skills, relevant qualifications, and professional experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DESKTOP SUPPORT ENGINEER & SYSTEM ADMINISTRATOR
Inspace Technologies Private Limited
Bangalore
01.2025 - Current
- Diagnosed and resolved network connectivity problems for end-users efficiently.
- Responded promptly to help desk tickets, ensuring timely resolution of user concerns.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
- Maintained inventory of all equipment, software licenses and warranties.
- Managed backup operations using Iperius Backup.
- Administered Active Directory user accounts, groups, and permissions to enhance system security.
- Configured and monitored CCTV systems, resolving issues as needed.
- Handled G Suite and O365 user email IDs, group creation/deletion, and user data backup.
- Monitored Active Directory (AD), antivirus (AV), file servers, Business Central (BC) servers, and performed daily BC backups.
- Performed daily server backup monitoring to ensure data availability and integrity.
- Configured, upgraded, and managed Sophos firewalls, including website blocking and user network access control based on MAC addresses and host.
- Configured, restored, monitored, and handled NAS storage systems.
- Handled VMware administration, including RAM and storage allocation, addition, and monitoring.
- Monitored IT-related issues at COCO outlets, and assisted in project planning.
- Coordinated with vendors for IT-related requirements and issue resolution.
- Maintained and tracked IT assets to ensure accuracy and availability.
DESKTOP SUPPORT ENGINEER & SYSTEM ADMINISTRATOR
Futurenet Technologies
Bangalore
05.2022 - 05.2024
- Installation and configuring windows 7,8,8.1,10 operating systems.
- Configuring mail like MS Outlook, O365, Windows mail and windows live mail Get support and troubleshooting of applications.
- Troubleshoot network connectivity and resolving technical problems.
- Troubleshooting and maintaining VLAN setup.
- Managing all access to users account, file, email, and network applications.
- Troubleshooting desktop and laptop applications.
- Deploy Monthly patch for windows patch server at every system.
- Create the user id for Active Directory and access for file server.
- Troubleshooting client applications.
- Coordinate with client for IT issues & resolved.
- Users mail & AD password reset.
- Share folder access provide the users.
- Configure & troubleshoot with printer & scanners.
DESKTOP SUPPORT ENGINEER
Fourth Dimension Technologies
Bangalore
01.2021 - 05.2022
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided technical assistance to users in person, via phone or email.
- Attended customer service meetings to address any ongoing issues or concerns.
- Performed server patching activities using Windows Server Update Services.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
- Resolved printer problems remotely or onsite as needed by users.
DESKTOP SUPPORT ENGINEER
Digitron Computers LLP.
Coimbatore
06.2018 - 12.2020
- Interacting with customers like desktop users and understanding the requirements Maintaining and troubleshooting 600 + Nodes.
- Installation and configuring windows 7,8,8.1,10 operating systems Deploying software using GHOST Image.
- Managing all access to users account, file, email and network applications Managing network printers and scanners like HP, Canon.
- Configuring mail like MS Outlook, O365, Windows mail and windows live mail Get support and troubleshooting of applications like IT.NET, Oracle, Java etc.
- OCS Inventory for keeping track of computer configuration and software installed on the network.
- Check and installation of deployed monthly patch updates.
- Install and configure user's requirement software under ISMS policy.
- Repairing and replacement of internal and external components, motherboards, processor, memory, NIC, IDE/SATA hard drivers, CD-ROM drivers.
- Develop hardware installation schedules based on timelines Maintaining Desktop inventory and other installed software inventory Prepare hardware specification by analyzing system requirements.
- Co-ordination with other level of team in resolving issues at proper timelines as per the service level agreement.
- Installation Hard drives, Motherboards, Processors, CD-ROM, RAM, Network cards, Video, Audio and Modem devices.
- Disk Cleaning and OS backup process at every week.
- Troubleshoot network connectivity and resolving technical problems.
- Troubleshooting and maintaining VLAN setup.
Education
BE - Computer Science Engineering
GGR College of Engineering
Vellore, Anna University01.2017
HSC -
Forest Higher Secondary School
Jamunamarathur01.2013
SSLC -
Forest Higher Secondary School
Jamunamarathur01.2011
Skills
- End-User Support
- Technical Support
- Issue Resolution
- Vendor coordination
- System backup management
- Ticketing systems
- Network troubleshooting
- Hardware installation
- IT asset management
- Troubleshooting and diagnosis
- Mobile device management
Affiliations
Planned and executed a server migration with zero data loss and minimal downtime; recognized with an award from the CEO for outstanding performance
Certification
- CCNA
- Windows Server administration
- AWS (Amazon Web Services)
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
DESKTOP SUPPORT ENGINEER & SYSTEM ADMINISTRATOR
Inspace Technologies Private Limited
01.2025 - Current
DESKTOP SUPPORT ENGINEER & SYSTEM ADMINISTRATOR
Futurenet Technologies
05.2022 - 05.2024
DESKTOP SUPPORT ENGINEER
Fourth Dimension Technologies
01.2021 - 05.2022
DESKTOP SUPPORT ENGINEER
Digitron Computers LLP.
06.2018 - 12.2020
BE - Computer Science Engineering
GGR College of Engineering
HSC -
Forest Higher Secondary School
SSLC -
Forest Higher Secondary School