Ramya P Kumar

• Led the cross-functional rollout of customer engagement initiatives, unlocking $10M in new revenue streams.
• Implemented process improvements and introduced new service delivery frameworks, resulting in a 20% reduction in operational expenses and a 15% increase in profit margins.
• Managing a portfolio of IT projects, ensuring on-time and within-budget delivery of solutions.
• Leading a team of 50+ IT professionals, including tech leads, developers, and support staff, fostering a collaborative and high-performance work environment.
• Improved account profitability through strategic ASE conversions, workforce pyramid optimization, and proactive solution contingency planning.
• Spearheaded the Intel Learning Academy – a centralized hub for tailored skill development, accelerated transformation, enhanced performance and productivity, efficient onboarding and reskilling, and improved talent retention and engagement.
• Developed a detailed project plan, track progress, and provide periodic status reports to the client and Accenture leadership.

Technical:

• Delivering scalable BI solutions, leveraging SSIS, ADF, Azure Databricks, and Snowflake, integrating data from heterogeneous sources into centralized reporting models.
• Design and implementation of complex data models, and Microsoft Power BI dashboards and reports, to provide actionable insights into key business metrics and KPIs.
• Working as a Solution Analyst and Subject-Matter Expert (SME) across the area of Business Intelligence delivery
  Performing data analysis, translating business requirements into technical specifications, and proposing BI solutions to meet the business needs.
• Managing the development of data models and ETL processes using Microsoft SQL Server Integration Services (SSIS) to integrate disparate data sources, and ensure data consistency and accuracy.

• Performed analysis of customer issues and provides a solution by referring to well-defined client plan rules.
• Coordinating work with third-party vendors in resolving the customer issues
• Served as a single point of contact responsible for reviewing, prioritizing, and addressing complex issues.
• Schedule/Plan/Conduct meetings with the stakeholder and internal/vendor teams and prepare action items.
• Prepare presentations/documentation to support ongoing project activities.
• Taken the ownership to ensure all customer issues are resolved timely and client SLAs are met.
• Interacting with multiple upstream and downstream partners to arrive at the right solution and fix data issues in our record-keeping system
• Communicating resolution notes directly to the customer
• Identify process improvement opportunities.
• Ability to work within a team environment and support common goals.

• Migration of all the SSAS cubes from SQL 2005 to 2008
• Acquired end to end functional knowledge of application architecture which included the data marts, staging area and the EDS (Enterprise Data Store).
• Analyze the application defects and data quality issues raised by the users of the warehouse and provide the resolution within the SLA.
• Implement the Change Requests as requested by the users to enhance the functionality or performance of the applications.
• Work as part of software development team to produce technical work, as directed by the Project Manager and the Lead Develop
• Analyze new requirements and design ETL processing setup.
• Automation of manual work through scripting and ETL process and developed standard and reusable components