Ramya Pottipadu
Summary
Experienced and proactive Customer Success Manager with 13+ years of experience in customer relationship management, academic coordination, stakeholder engagement, teaching, and training. Currently leading customer success initiatives at Leadership Boulevard Pvt Ltd to drive customer retention, operational efficiency, and revenue growth. Skilled in remote client relationship management, renewals, business expansion, and data-driven strategies for customer satisfaction. Seeking a part-time remote opportunity to utilize my skills in customer success, stakeholder management, training, and mentoring to improve business outcomes.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Leadership Boulevard Pvt Ltd
09.2024 - Current
- Managing customer success operations for multiple school partners, ensuring high NPS scores and retention.
- Collaborating with Academic Advisors and Sales teams to drive renewals and school growth .
- Ensuring timely dues collection and implementing strategies for seamless financial operations.
- Assisting partner schools in increasing student admissions through strategic engagement.
- Tracking & analyzing customer data to improve overall service delivery and client satisfaction.
- Proficiently managing remote communication and CRM tools to support client needs.
Academic Coordinator
Leadership Boulevard Private Limited
11.2023 - 09.2024
- Led academic program coordination , managing schedules, resources, and stakeholder communications.
- Achieved a 3/3 performance rating for outstanding contribution to institutional growth.
- Increased student enrollment from 306 to 420 through strategic outreach.
- Managed fee collection , reducing outstanding fees by ₹8 lakhs and ensuring smooth operations.
- Implemented academic and co-curricular initiatives that enhanced student retention and reputation .
Academic Coordinator / Principal
Ideal English Medium School
06.2019 - 03.2023
Secondary English Teacher
Sri B Swamidoss English Medium High School
07.2016 - 03.2017
Primary School Teacher
Kendriya Vidyalaya
04.2015 - 03.2016
Secondary English Teacher
Kendriya Vidyalaya
06.2014 - 03.2015
Secondary English Teacher
Sri B Swamidoss English Medium High School
07.2012 - 04.2013
Education
MASTER OF ARTS (M.A.) - ENGLISH
Dr.BR Ambedkar Open University
Nellore, ANDHRAPRADESH06.2014
BACHELOR OF EDUCATION - EDUCATION
Vikrama Simhapuri University
Nellore, ANDHRAPRADESH06.2011
Skills
- Customer relationship building
- Client service optimization
- Revenue growth
- Pipeline development
- Sales proficiency
- Training and mentoring
- Customer retention
- Customer needs assessment
- Customer account management
- Customer service
- Staff mentoring & leadership
Languages
English
Telugu
Hindi
Timeline
Customer Success Manager
Leadership Boulevard Pvt Ltd
09.2024 - Current
Academic Coordinator
Leadership Boulevard Private Limited
11.2023 - 09.2024
Academic Coordinator / Principal
Ideal English Medium School
06.2019 - 03.2023
Secondary English Teacher
Sri B Swamidoss English Medium High School
07.2016 - 03.2017
Primary School Teacher
Kendriya Vidyalaya
04.2015 - 03.2016
Secondary English Teacher
Kendriya Vidyalaya
06.2014 - 03.2015
Secondary English Teacher
Sri B Swamidoss English Medium High School
07.2012 - 04.2013
BACHELOR OF EDUCATION - EDUCATION
Vikrama Simhapuri University
MASTER OF ARTS (M.A.) - ENGLISH
Dr.BR Ambedkar Open University
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