Ramya P R
Bengaluru
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Proficient in project planning, scheduling and oversight. Expert in customer relations and documentation. Ready to offer 8 years' experience and apply skills to new role . Hardworking . enthusiastic about take on exciting new challenges within organisation. Dynamic communicator with disciplined approach. Dedicated to collaborate with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate Product Compliance
Amazon Development Center India Pvt.Ltd
Bengaluru
01.2018 - 05.2023
- Working with a high Performance team for managing end to end compliance operations of the Dangerous goods team.
- Exhibiting skills in recognizing the recurring non-compliant customs issues, this lead to the identification of misclassified units that ended up saving customers thousands of dollars in customs.
- Received trainings on IATA transport regulations & other transport
regulations-governing documents for fulfilment Center Shipments (Warehouse Inventory Inbound/Outbound) - Acting as a Process Training specialist; managing hiring/on-boarding and imparting effective process trainings to the newly hires/trainees in order to enhance their skillset
- Defined work plans in alignment with stakeholder requirements.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Created training modules and documentation to train new hires.
- Single Handedly managed Manual Donation Process for a period of 2 years with utmost accuracy and no escalations.
- Was the POC for Manual Donations Process and was having direct contact with stake holders for process improvement and new steps onbording.
Senior Associate
Hewlett Packard Enterprise
Bengaluru
11.2014 - 01.2018
- Downloading & uploading various Bank statements from bank site
- Accurate research and allocation of payments received on AR bank statements
- Handling various queries like suspense clearings, Initiating and preparing refunds, processing write offs, recoveries, un-allocation of invoices, Historic payments research, Credit note research used in payments and clearing from suspense on right invoices
- Performing Cash reconciliations between bank and HPFS’s books.
- Preparing Customer reconciliations which helps in reducing customer suspense and clearing aged invoices
- General suspense follow ups with Bank, CAS, AP team, HP Internal Teams and Finance team in identifying and clearing within SOW agreed time lines
- Working on Misdirected cash to ensure that cash reaches the correct organisation within agreed time lines through calls & emails
- Preparing & Publishing wire Payments report on daily basis
- Preparing General Suspense Report for Wire & check Payments & circulating the same to CAS, AP Team, HPI/HPE Teams & Finance Team on weekly basis
- Applying subject matter knowledge to solve routine issues within established guidelines.
Education
BBA - Financial Accounting
St. Thomas
Bengaluru 06.2007 - 05.2010
Skills
Performance improvement
Accomplishments
Was awarded as best employee for 3 consecutive months for being the top scorer for the month.
Created a excel which helped in filtering out the duplicate products which in turn helped in reducing the time taken for each ticket.
Timeline
Senior Associate Product Compliance
Amazon Development Center India Pvt.Ltd
01.2018 - 05.2023
Senior Associate
Hewlett Packard Enterprise
11.2014 - 01.2018
BBA - Financial Accounting
St. Thomas
06.2007 - 05.2010
Similar Profiles
Pragyan Parimita MishraPragyan Parimita Mishra
Manager I,Transportation at Amazon Development Center India Pvt.LtdManager I,Transportation at Amazon Development Center India Pvt.Ltd
Pragyan MishraPragyan Mishra
Manager-I, Transportation at Amazon Development Center India Pvt.LtdManager-I, Transportation at Amazon Development Center India Pvt.Ltd
Rashika MathurRashika Mathur
Customer Service Associate at Amazon Development Center India Pvt.LtdCustomer Service Associate at Amazon Development Center India Pvt.Ltd