Ramya Ravikumar
Mumbai
Summary
Experienced professional with 6 years in client service management. Specializes in corporate account management and improving service delivery through strategic support. Adept at fostering cross-functional collaboration to meet business targets. Dedicated to enhancing skills and optimizing business operations for better outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Manager – Credit Life
ICICI Prudential Life Insurance Company
01.2022 - Current
- Managed servicing for large corporate accounts including onboarding, issuance, claims & escalations.
- Led cross-functional coordination (Claims, Ops, Marketing, Legal, Compliance).
- Conducted QBRs, analyzed service metrics, and aligned strategy with client goals.
- Proposed enhancements to improve turnaround and satisfaction.
- Supported marketing initiatives and mentored junior staff.
Assistant Manager – Group Health Insurance
Global Insurance Brokers
01.2020 - 01.2022
- Handled full lifecycle of group health policies: issuance, renewals, claims.
- Acted as SPOC for clients, insurers, and TPAs.
- Managed escalations, ensured SLA adherence, and maintained service reports.
Project Associate – Training Solutions
Indegene
05.2018 - 01.2020
- Coordinated healthcare projects with international clients.
- Defined project scopes, timelines, budgets, and ensured client satisfaction.
Market Research Intern – Oncology (NSCLC)
Boehringer Ingelheim
04.2017 - 06.2017
- Researched oncologist prescribing behavior for NSCLC therapies.
- Delivered actionable insights on therapy market positioning.
Education
MBA - Pharmaceutical Management
Narsee Monjee Institute of Management Studies
01.2018
B.Sc - Biotechnology
Mumbai University
01.2016
Skills
- Client servicing and relationship management
- Project management and cross-functional collaboration
- Insurance operations and escalation management
- Strategic support and planning
- Process improvement and enhancement
- Communication skills
- Team management and mentoring
- Attention to detail
- Problem-solving
Certification
- Composite Brokers Training III
- Licentiate Degree
- CS Foundation
Languages
- English
- Hindi
- Marathi
- Konkani
- Kannada
Personal Information
- Date of Birth: 12/17/95
- Marital Status: Married
Accomplishments
- Best Client Relationship Manager, Partner Management for FY 23
- Best Senior Relationship Manager, Partner Management and Top-Line Contributor for FY24
Timeline
Senior Manager – Credit Life
ICICI Prudential Life Insurance Company
01.2022 - Current
Assistant Manager – Group Health Insurance
Global Insurance Brokers
01.2020 - 01.2022
Project Associate – Training Solutions
Indegene
05.2018 - 01.2020
Market Research Intern – Oncology (NSCLC)
Boehringer Ingelheim
04.2017 - 06.2017
MBA - Pharmaceutical Management
Narsee Monjee Institute of Management Studies
B.Sc - Biotechnology
Mumbai University
Similar Profiles
BHARGAB DEKABHARGAB DEKA
Agency Development and Training (CDM) at ICICI Prudential Life Insurance Company LimitedAgency Development and Training (CDM) at ICICI Prudential Life Insurance Company Limited
Raju BelakoppaRaju Belakoppa
Regional Manager at ICICI Prudential Life Insurance Company LimitedRegional Manager at ICICI Prudential Life Insurance Company Limited
Stuti Arpita PandaStuti Arpita Panda
Management Trainee at ICICI Prudential Life Insurance Company LimitedManagement Trainee at ICICI Prudential Life Insurance Company Limited
Jinal ParikhJinal Parikh
Consultant at ICICI Prudential Life Insurance CompanyConsultant at ICICI Prudential Life Insurance Company
Lucy ChatterjeeLucy Chatterjee
Customer Retention Manager at Netcore CloudCustomer Retention Manager at Netcore Cloud