Ramya RS
Chennai
Summary
Results-driven Sales Operations Manager known for highly productive and efficient task completion. Possess specialized skills in strategic planning, CRM management, and data analysis essential for optimizing sales processes. Excel in leadership, communication, and problem-solving to enhance team performance and drive organizational growth. Confident and persuasive, with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
5
5
years of professional experience
Work History
Sales Operations Manager
I Math Abacus
04.2023 - 10.2024
- Cultivated strong relationships with key clients, resulting in enhanced customer retention rates.
- Coordinated cross-functional communication between sales, marketing, and finance teams.
- Developed comprehensive training materials for new sales team members.
- Streamlined sales operations to increase revenue through effective strategic implementations.
- Analyzed sales metrics to uncover trends and identify opportunities for operational improvements.
Senior Portfolio Manager
Square Yards
01.2023 - 03.2023
- Communicated complex financial concepts clearly to clients from diverse backgrounds.
- Managed high-value client accounts with meticulous attention to detail and adherence to confidentiality.
- Participated actively in sales meetings and presentations to support new business initiatives.
Inside Sales Specialist
SKILL - LYNC
02.2022 - 09.2022
- Handled B2C business which requires mostly cold calling of minimum 80 dials upto 120 dials on a daily basis to reach appropriate prospects for conversion.
- Utilized the effectiveness of CRM for understanding potential leads and monitoring follow ups and updates about the customers.
- Faced multiple scenarios of objections and negotiations for better closure of sales and achieved team targets on a weekly basis.
Business Associate
CAPGEMINI TECHNOLOGY SERVICES
09.2021 - 12.2021
- Gained extensive knowledge of healthcare industry and revenue cycle management.
- Reviewed multiple patient accounts and claims during limited three-month AEP period.
- Resolved over 100 TRCs daily, ensuring compliance with government regulations during AEP.
Business Advisor and Revenue Manager
KADAMBAN TRADERS - CHENNIS CLOTHING
08.2019 - 06.2021
- Managed daily client relationships to ensure timely revenue collection and address concerns.
- Generated leads through referrals and conducted regular cold calls to assess B2B customer needs.
- Followed up consistently with existing customers to secure payments and encourage repeat purchases.
Education
M.A - English Literature
Ethiraj College
Chennai04.2019
B.A - English Literature
ASM College
Arcot04.2017
Skills
- Microsoft Office Suite
- CRM expertise
- Sales strategy
- Revenue optimization
- Leadership skills
- Project coordination
- Decision-making abilities
- B2B and B2C knowledge
- Communication proficiency
- Relationship building
- Negotiation skills
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Beginner
A1
Timeline
Sales Operations Manager
I Math Abacus
04.2023 - 10.2024
Senior Portfolio Manager
Square Yards
01.2023 - 03.2023
Inside Sales Specialist
SKILL - LYNC
02.2022 - 09.2022
Business Associate
CAPGEMINI TECHNOLOGY SERVICES
09.2021 - 12.2021
Business Advisor and Revenue Manager
KADAMBAN TRADERS - CHENNIS CLOTHING
08.2019 - 06.2021
M.A - English Literature
Ethiraj College
B.A - English Literature
ASM College