Web Designing
Ramya S
L1 Data Analyst
Bomanahalli, Bangalore
Summary
Results-driven L1 Data Analyst with expertise in US telecom number portability (LNP), data validation, and process compliance. Skilled in analyzing and reconciling large datasets, troubleshooting porting rejections, and ensuring regulatory adherence (FCC, NPAC). Adept at working with carrier systems, CRM tools, and ticketing platforms to deliver accurate, timely solutions. Known for strong attention to detail, exceptional problem-solving skills, and a proven ability to collaborate with cross-functional teams to ensure seamless customer experiences and operational excellence.
Overview
6
6
years of professional experience
6
6
Languages
Work History
L1 Data Analyst
X3i Solutions Private Limited
Bangalore
04.2022 - Current
- Verify all customer data (account details, authorized name, address, etc.) against carrier records before initiating a port request.
- Ensure compliance with FCC (Federal Communications Commission) guidelines for Local Number Portability (LNP).
- Check and validate LOA details to confirm customer authorization for porting requests.
- Maintain accurate records for compliance audits.
- Review CSR from the losing carrier to confirm account ownership and accurate billing telephone numbers (BTN).
- Identify and resolve discrepancies early to prevent port rejection.
- Enter porting requests into internal tools and monitor NPAC (Number Portability Administration Center) status updates.
- Track key milestones (FOC dates, port activation time, etc.).
- Analyze and resolve common porting rejections (address mismatch, incorrect PIN/Account number, service freeze, etc.).
- Collaborate with carriers to expedite resolution.
- Perform quality checks on ported numbers to ensure successful activation.
- Maintain accurate porting logs and share daily/weekly status reports with stakeholders.
- Ensure all porting activity adheres to NPAC, FCC, and carrier-specific guidelines.
- Flag any discrepancies or suspected fraud cases.
- Escalate complex porting issues (e.g., bulk ports, technical routing errors) to higher support tiers.
- Support troubleshooting during cutover windows.
- Provide porting status updates and timelines to customer-facing teams.
- Highlight any delays or escalations that could impact customer experience.
- Identify recurring porting issues and suggest automation or process enhancements.
- Document new carrier requirements and update SOPs accordingly.
Process Trainer
First Source
Bangalore
08.2019 - 03.2022
- Communicated with operation team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed and implemented updating training programs for [40] employees.
- Developed new and improved training programs to fit underserved areas.
- Delivered robust training courses via classroom and e-learning programs.
Education
BCA -
Krupanidhi Degree College, Bangalore University
Karnataka, India06.2019
PUC -
Krupanidhi PU College, PU Board
Karnataka, India06.2016
SSLC -
Our Lady Of Bon Secours Girls High School
Karnataka, India05.2014
Skills
Data Analysis & Reporting
Telecom Domain Knowledge
Data Quality Assurance
Basic SQL Knowledge
Excel/Google Sheets
Ticketing & Workflow Tools
Process Documentation
Issue Investigation
Rejection Handling
Attention to Detail
Process Compliance
NPAC Systems (Number Portability Administration Center)
Carrier Porting Portals (Verizon, AT&T, T-Mobile, etc)
CRM/Ticketing Platforms (Salesforce, ServiceNow, JIRA)
Interests
Software Development
Hobbies
Reading Story Books
Listening Music
Playing Cricket
Timeline
L1 Data Analyst
X3i Solutions Private Limited
04.2022 - Current
Process Trainer
First Source
08.2019 - 03.2022
BCA -
Krupanidhi Degree College, Bangalore University
PUC -
Krupanidhi PU College, PU Board
SSLC -
Our Lady Of Bon Secours Girls High School