Summary
Overview
Work History
Education
Skills
Websites
STRENGTHS
ACHIEVEMENTS
Timeline
Generic
RAMYA SAI UTTUKURI

RAMYA SAI UTTUKURI

Hyderabad

Summary

Dynamic and results-driven Technical Program Manager with 12+ years of experience delivering complex, large-scale BSS/OSS, cloud, and infrastructure programs across global telecom clients including Vodafone, British Telecom, Telefonica, Rakuten, CSpire, and NTT. Proven expertise in Windows ecosystem operations, cloud-scale service delivery, DevOps automation, stakeholder management, and cross-functional execution. Adept at leading distributed engineering teams, driving customer-focused initiatives, and ensuring reliable, secure, and high-quality releases at scale.

Experienced in planning, executing, and tracking technical programs, risk management, customer engagement, and driving roadmap decisions using data-driven insights.

Overview

14
14
years of professional experience

Work History

Technical Program Manager

NTT
Tokyo
04.2024 - Current
NTT — Technical Program Manager

Hyderabad | 04/2024 – Present

  • Drive execution of large-scale BSS/OSS programs and cloud modernization initiatives for enterprise clients including Vodafone, BT, Telefonica, and NTT.
  • Manage end-to-end program lifecycle including planning, scope definition, dependency tracking, risk mitigation, and delivery governance.
  • Lead monthly and on-demand release cycles, improving release efficiency by 40% through CI/CD automation using Ansible, Docker, GitHub, Jenkins, and Kubernetes.
  • Partner with engineering, architecture, and operations teams to ensure secure, reliable, and high-quality deployments.
  • Conduct customer data analysis, identify pain points, and drive roadmap decisions with engineering leads.
  • Proactively manage stakeholder expectations, communication plans, and cross-team alignment.
  • Mentor engineers and PMs, promoting a growth mindset and continuous improvement.

Technical Project Manager

Telefonica Uruguay / Ecuador
Hyderabad
01.2020 - Current
  • Providing leadership, guidance, and mentorship to the DevOps team. Set clear expectations, define roles and responsibilities, and foster a collaborative and high-performing team culture.
  • Conducted regular status meetings to track progress and address challenges promptly.
  • Project Planning and Prioritization: Worked closely with stakeholders, product owners, and development teams to understand project requirements, prioritize tasks, and create project plans that align with business objectives.
  • DevOps Strategy and Roadmap: Developed and executed the overall DevOps strategy for the organization, defining goals, milestones, and key performance indicators (KPIs).
  • Continuously evaluated and improved the DevOps processes and practices.
  • Process Improvement: Identified areas for process improvement and efficiency gains within the software delivery lifecycle. Implemented and promoted best practices in areas such as continuous integration, continuous delivery, automated testing, and deployment automation.
  • Infrastructure Management: Oversee the management and maintenance of cloud infrastructure environments (e.g., AWS, Azure, GCP), ensuring scalability, security, and high availability. Optimize infrastructure resources for cost efficiency.
  • Automation and Tools: Evaluate, implement, and maintain DevOps tools and technologies that improve productivity and streamline the software delivery pipeline. This may include tools for configuration management, infrastructure provisioning, monitoring, logging, and deployment automation.
  • Collaboration and Communication: Foster collaboration between development, operations, and other cross-functional teams to ensure smooth and efficient software delivery. Facilitate communication and knowledge sharing among team members and stakeholders.
  • Continuous Learning and Development: Stay updated with industry trends, emerging technologies, and best practices in DevOps. Encourage and support the professional growth of team members through training, knowledge sharing, and skill development opportunities.
  • Stakeholder Engagement: Engage with stakeholders, such as product owners, project managers, and business leaders, to understand their requirements, provide regular project status updates, and align DevOps activities with organizational goals.
  • Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
  • Collaborated with senior management on strategic planning related to membership growth objectives.

Project Lead

Rakuten
01.2019 - 01.2021
  • Created environments for Japan based client to migrate from traditional to NC product
  • Worked at client site for 5 months at Tokyo, Japan to setup production environments
  • Worked on Cassandra, Kafka, zookeeper setups.
  • Worked on Openstack extensively to setup servers
  • Working on ansible scripting to automate the deployment process
  • Worked on AWS instances
  • Supervised, lead and motivated team of 8

Cellular south
Hyderabad
01.2017 - 01.2019
  • One of the biggest projects migrating from RB 7.0 to RB 9.0.7
  • Deploying weblogic and APIs to RBM software
  • Supporting production activities
  • Creating environments, installing rating and billing manager.
  • Supporting active mediation, Collections manager
  • Creating mounts, databases, RAC setups
  • Understanding client scenarios and suggesting the hardware and software requirements accordingly.

Senior System Executive

Cognizant Technology Solutions
Chennai
01.2012 - 01.2015
  • Company Overview: T-Systems, Kohls
  • Serving as L2 utility in a team of 20 people dedicated to work on Oracle Database Administration.
  • Generating day to day reports
  • Participating in PMR activities .Giving support to the application team as and when required.
  • Performing On call activities

Education

Bachelor of technology - Computer Science

JNTU Anantapur
01.2012

Skills

  • DevOps tools: Ansible, Kubernetes, AWS, GitHub, Prometheus, Docker, Grafana
  • Database management: Oracle 19c, 12c, 11g, 10g and SQL Server, Cassandra
  • DB utilities: SQL Loader, exp/imp, Data Pump, RMAN, TKPROF, Explain Plan, Statspack
  • Programming languages: SQL, PL/SQL, Python
  • Scripting languages: UNIX Shell (Korn, Bourne, Bash), Python
  • Project management
  • Cloud infrastructure
  • Software delivery
  • Stakeholder engagement
  • Client management
  • Agile methodologies
  • Process improvement

STRENGTHS

  • Excellent problem-solving and troubleshooting skills, with a strong focus on identifying root causes and implementing effective solutions.
  • Proven ability to collaborate with cross-functional teams, including developers, operations, and business stakeholders, to drive continuous improvement and deliver high-quality software solutions.

ACHIEVEMENTS

  • Was Awarded Stellar Successs Highes award at Netcracker from APAC Directors
  • Received multiple recognition awards in Netcracker Technology Solutions for leadership and hard work
  • Received best performer for 3 quarters in a row after returning to work from break

Timeline

Technical Program Manager

NTT
04.2024 - Current

Technical Project Manager

Telefonica Uruguay / Ecuador
01.2020 - Current

Project Lead

Rakuten
01.2019 - 01.2021

Cellular south
01.2017 - 01.2019

Senior System Executive

Cognizant Technology Solutions
01.2012 - 01.2015

Bachelor of technology - Computer Science

JNTU Anantapur
RAMYA SAI UTTUKURI