Ramyashree N
Technical process specialist
Bangalore
Summary
With over 4.9 years of successful experience in layer 1 and layer 2 and Technical support. Successful at completing new installations, updates and configuration of network components. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
Work History
Technical Process Specialist
Infosys BPM
02.2022 - Current
- Serving as SME and Escalation specialist for core services of Google workspace products.
- Building databases and validating their stability and efficiency.
- First level of auditing and handling cases.
- Developing scripts, procedures and triggers for application development.
- Monitored on Google core products, Cloud Support on Admin Console (Add and remove users and groups,customize user experience, manage devices, create roles,assign permissions and configure security settings.)
- Complete knowledge on Syncing issues for Drive, Calendar, Vault and admin related issues.
- Hands on experience on build sites, embedding and DNS servers and setting records for admin.
- Maintaining data quality and backups and overseeing database security
Senior Network Operations Associate
Accenture
08.2019 - 01.2022
- Worked for a reputed Service provider in USA, under Broadband Test and install team and Ethernet high Bandwidth.
- Hands on experiment in layer 1/Physical layer , Layer 2/Data Link layer and layer 3/Network layer.
- Troubleshoot hardware and software to determine and rectify network problems.
- Remotely helped in installing equipment for data communications networks including cabling, modem's/routers.
- Performed necessary maintenance to support network availability.
- Driving CPE/CTE(Customer Equipment)tasks to ensure that any urgent issue on task or delivery is resolved within 24-48 hours.
- Ethernet service to end user based on their perfect bandwidth type of service.
- Collaborated with networking personnel at providers and data centers to determine origination point for fault and recovery from malfunctions.
Education
Bachelor of Engineering - Computer Science
Yellamma Dasappa Institution of Technology
Bengaluru, India 04.2001 -
PCME
Vijaya Pre University College
Bengaluru, India2015
Shree Vijaya Vidhya Mandira
Bengaluru, India2013
Skills
Network Troubleshooting Basic of CCNA Concept's IP Address, IP Protocol, MAC Addressing
Google Workspace
Building Site
Accomplishments
• Best performer Award in Accenture
• Start performer Award in Accenture
Declaration
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Technical Process Specialist
Infosys BPM
02.2022 - Current
Senior Network Operations Associate
Accenture
08.2019 - 01.2022
Bachelor of Engineering - Computer Science
Yellamma Dasappa Institution of Technology
04.2001 -
PCME
Vijaya Pre University College
Shree Vijaya Vidhya Mandira