Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Declaration
Timeline
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Ramyashree N

Technical process specialist
Bangalore

Summary

With over 4.9 years of successful experience in layer 1 and layer 2 and Technical support. Successful at completing new installations, updates and configuration of network components. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

5
5
years of professional experience

Work History

Technical Process Specialist

Infosys BPM
02.2022 - Current
  • Serving as SME and Escalation specialist for core services of Google workspace products.
  • Building databases and validating their stability and efficiency.
  • First level of auditing and handling cases.
  • Developing scripts, procedures and triggers for application development.
  • Monitored on Google core products, Cloud Support on Admin Console (Add and remove users and groups,customize user experience, manage devices, create roles,assign permissions and configure security settings.)
  • Complete knowledge on Syncing issues for Drive, Calendar, Vault and admin related issues.
  • Hands on experience on build sites, embedding and DNS servers and setting records for admin.
  • Maintaining data quality and backups and overseeing database security

Senior Network Operations Associate

Accenture
08.2019 - 01.2022
  • Worked for a reputed Service provider in USA, under Broadband Test and install team and Ethernet high Bandwidth.
  • Hands on experiment in layer 1/Physical layer , Layer 2/Data Link layer and layer 3/Network layer.
  • Troubleshoot hardware and software to determine and rectify network problems.
  • Remotely helped in installing equipment for data communications networks including cabling, modem's/routers.
  • Performed necessary maintenance to support network availability.
  • Driving CPE/CTE(Customer Equipment)tasks to ensure that any urgent issue on task or delivery is resolved within 24-48 hours.
  • Ethernet service to end user based on their perfect bandwidth type of service.
  • Collaborated with networking personnel at providers and data centers to determine origination point for fault and recovery from malfunctions.

Education

Bachelor of Engineering - Computer Science

Yellamma Dasappa Institution of Technology
Bengaluru, India
04.2001 -

PCME

Vijaya Pre University College
Bengaluru, India
2015

Shree Vijaya Vidhya Mandira
Bengaluru, India
2013

Skills

    Network Troubleshooting Basic of CCNA Concept's IP Address, IP Protocol, MAC Addressing

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Websites

Accomplishments

    • Best performer Award in Accenture

    • Start performer Award in Accenture

Declaration

I certify that the information provided in this resume is true and accurate to the best of my knowledge.

Timeline

Technical Process Specialist

Infosys BPM
02.2022 - Current

Senior Network Operations Associate

Accenture
08.2019 - 01.2022

Bachelor of Engineering - Computer Science

Yellamma Dasappa Institution of Technology
04.2001 -

PCME

Vijaya Pre University College

Shree Vijaya Vidhya Mandira

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Ramyashree NTechnical process specialist