Finacle
Rana Sarkar
Branch Banking Operations
House No 10, BBC Colony, Pandu Port Road, Guwahati
Summary
Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Teller
Indusind Bank Ltd
Guwahati
04.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Aquisition Manager
Kotak Mahindra Bank Ltd
Guwahati
11.2019 - 04.2022
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Business Development Executive
Jana Small Finance Bank Ltd
Guwahati
04.2019 - 10.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Executive
Modern Business Solution ( ICICI Bank Ltd )
Guwahati
08.2018 - 03.2019
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Conducted business forecasts to identify recent developments.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Identified trends and assessed opportunities to improve processes and execution.
- Established and implemented departmental policies, goals and objectives.
Education
M.Com. (H) - Finance
I.D.O.L. Guwahati University
Guwahati, India 09.2015 - 08.2017
B.Com. (H) - Accounting
West Guwahati Commerce College
Guwahati, India 08.2012 - 06.2015
H.S. - Commerce
S.B.O.A. Public School
Guwahati, India 06.2010 - 03.2012
H.S.L.C. -
Pragjyotish English Medium High School
Guwahati, India 01.1997 - 03.2010
Skills
Business Development
Software
MS Excel
MS Powerpoint
Certification
AMFI - NISM V(A)
Accomplishments
- "Medal of Honor" from Kotak Mahindra Bank for qualifying Jingle Bell Contest for the month Dec 2021.
- Awarded with "Certification for Best Learner Contest" from Jana Small Finance Bank.
- Awarded & Qualified for "RNR Contest of credit card Sales" from ICICI Bank.
Timeline
Teller
Indusind Bank Ltd
04.2022 - Current
AMFI - NISM V(A)
11-2021
DATA ENTRY OPERATOR
04-2021
Aquisition Manager
Kotak Mahindra Bank Ltd
11.2019 - 04.2022
Business Development Executive
Jana Small Finance Bank Ltd
04.2019 - 10.2019
Executive
Modern Business Solution ( ICICI Bank Ltd )
08.2018 - 03.2019
M.Com. (H) - Finance
I.D.O.L. Guwahati University
09.2015 - 08.2017
B.Com. (H) - Accounting
West Guwahati Commerce College
08.2012 - 06.2015
H.S. - Commerce
S.B.O.A. Public School
06.2010 - 03.2012
H.S.L.C. -
Pragjyotish English Medium High School
01.1997 - 03.2010
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