Hi, I’m
RANADIP PAUL
Pune,MH
Summary
Analytical and seasoned professional with a Post Graduate Diploma in Management (PGDM) from IIM Calcutta and a globally recognized Project Management Professional (PMP) certification, offering over 16 years of extensive experience in executing and delivering complex projects. Expertise encompasses all functions of the Project Life Cycle, including initiation, scoping, scheduling, estimation, risk management, resource utilization, and final delivery, consistently meeting stakeholder expectations while adhering to timelines and budget constraints. Proven ability to build strong customer relationships and enhance team productivity and efficiency through effective execution planning and monitoring. Currently pursuing senior management or leadership opportunities to drive IT initiatives in project management within a reputable organization, aligning efforts with business objectives for optimal results.
Overview
16
years of professional experience
1
Certification
Work History
Kaiser Permanente
Service Delivery Manager
07.2025 - Current
Job overview
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Facilitated completion of deliveries and verified documentation.
- Oversight and leadership for change management, problem management, Incident management.
- Reporting, tracking and meeting Service Level Agreements and Objectives
- Leading Continuous Service Improvement identifications and initiatives.
- Driving vendor performance and oversight management.
- Developing ITIL level processes in order to achieve repeatable, successful performance and improved productivity.
- Developing structured methodologies to improve service delivery for internal teams as well as vendors.
- Responsible for managing IT infrastructure for the largest health care including the technical support for Mainframe, Storage, and support.
- Manage the triage and situation management of critical incidents and issues while coordinating multiple technical vendors to reach quick resolutions.
- Technical manager with the ability to coordinate and implement complex solutions for technical infrastructures.
- Manage the operations of the Mainframe Infrastructure Service & Systems Engineers.
- Manage and coordinate 3rd party system and technical vendors.
- Responsible for insuring a stable, compliant, reliable Infrastructure & applications.
- Leverage analytic tools to generate service level reports and analysis for continual service improvement.
- Work with the Vendor to coordinate and plan security patching, refresh and vulnerability scanning schedules and software environment currency.
- Provide leadership for the planning, coordination and implementation of complex technical infrastructure and application/system projects and related budgets.
- Management and reporting for infrastructure assets.
DXC Technology Ltd.
Technical Manager
09.2022 - 07.2025
Job overview
- Achievements:
- Delivered seamless execution of infrastructure projects across multiple Airlines and Logistics clients by effectively leading a high-performing team of 70+ resources in Mainframe technology.
- Achieved zero project escalations across all major initiatives by proactively managing stakeholder expectations, enforcing governance protocols, and driving cross-functional collaboration across 4 capability towers.
- Enhanced team capability and performance outcomes by implementing structured evaluation mechanisms to identify skill gaps and coach team members toward continuous improvement.
- Optimized resource utilization and project efficiency across 4 critical capability areas by strategically aligning team strengths with project demands and streamlining delivery processes.
- Key Profile:
- Currently, leading a team of 70 resources to execute infrastructure projects in Mainframe technology for multiple Airlines and Logistics clients.
- Engaged as Technical Manager with DXC Technology Ltd., Bangalore, India, since Sep 2022. Currently, leading a team of 70 resources to execute infrastructure projects in Mainframe technology for multiple Airlines and Logistics clients, involving multiple service operations, building & supporting good relationships with various internal and external stakeholders.
- A passionate and reliable Technology Leader, with a focus on Mainframe technologies & Data Centre migrations, aligning with customer expectations & regulatory standards.
- Possessing strong expertise in implementing service operations, sustaining excellent relationships with senior stakeholders while directing multi-shore delivery teams to implement Support Service directives.
- Having strong expertise in infrastructure enhancement, bug fixing/resolution and quality assessment during the execution of a diverse range of Mainframe projects.
- Possessing exclusive skill sets in Mainframe Performance Management, DB2 Workload optimisation & SQL Tuning, along with automation of manual business processes, utilising REXX to enhance efficiency.
- Further, acquired expertise in migration of on-premise solutions/applications to Cloud platforms and other infrastructure upgrades.
- International experience: Switzerland, for a period of 15 days, as a business trip.
Accenture Software Service Pvt. Ltd.
Associate Manager
02.2021 - 08.2022
Job overview
- Achievements:
- Improved the data integrity and accessibility by the migration of critical data from MongoDB to Azure SQL Server
- Optimized operational efficiency and cost-effectiveness by transitioning critical client operations from their offices abroad, to India
- Key Profile:
- Led a team of 24 resources to gather project requirements through stakeholder interactions, meetings and walkthroughs with Solution Architects, to facilitate the creation of Work Orders.
- Drove the execution of multiple service operations and projects, building and maintaining strong relationships with various internal and external stakeholders.
- Arranged to conduct thorough reviews of Project Plans, Deliverables and relevant project documentation, including Statements of Work (SOWs) and Work Orders (WOs).
- Made sure that operational issues were identified and resolved effectively, with critical and major incidents escalated to the appropriate stakeholders promptly.
- Ensured that the infrastructure services provided to the Customer were consistently delivered following the agreed Service Level Agreements (SLAs) and contractual obligations.
- Collaborated with customer stakeholders to identify continuous service improvement opportunities and develop long-term IT roadmaps aligned with their business objectives.
- Completed a range of infrastructure projects, including SQL DB upgrades, Windows upgrades, VMware implementations, Linux deployments, GlobalScape configurations and MQ upgrades.
- Coordinated with the ServiceNow team to identify frequent change requests and subsequently led a project to create a standardized common template for use across multiple teams.
Tata Consultancy Services Ltd.
Assistant Consultant
08.2014 - 02.2021
Job overview
- Achievements:
- Implemented automated alerting for DB2 events across 154 LPARs, improving proactive monitoring capabilities
- Transitioned critical financial automation work for Citibank to the organisation, ensuring knowledge transfer and operational continuity
- Key Profile:
- Provided leadership and direction to a team of 14 members to execute projects related to Mainframe technologies.
- Operated into two active roles-DB2 System Programmer and Automation Engineer, demonstrating a diverse skillset.
- Conducted daily checks of active and archive logs to ensure the ongoing integrity and health of DB2 systems.
- Engaged in performance tuning initiatives to assist application development teams in reducing CPU time consumption and associated costs.
- Drove comprehensive on-call support on a 24/7 rotational basis, encompassing nights, weekends, and holidays, to ensure system availability.
- Led and executed the migration and upgrade of DB2 from version 10 to version 11 on the z/OS operating system.
- Conducted thorough SMP/E maintenance activities for DB2, including the application of HIPER, APAR and PTF fixes, as well as performing apply checks, hold action analysis and deployment procedures.
- Collaborated effectively with software vendors and external technical partners to troubleshoot and resolve complex technical issues.
- Supported automation initiatives for Business As Usual (BAU) operations and various projects across a global infrastructure spanning 154 Logical Partitions (LPARs) in regions including APAC, North America, Latin America, Australia, and Europe.
- Directed the migration of automation functionalities from AF/Oper to the IBM System Automation Tool.
- Developed and implemented automation for DB2 alerts and abnormal terminations (abends) utilizing REXX, CLIST, and the System Automation tool on z/OS for a global environment of 154 LPARs.
- Facilitated the transition of CITI bank financial work, particularly automation-related tasks, to Tata Consultancy Services (TCS).
Cognizant Technology Solutions Corporation
Associate
09.2009 - 07.2014
Job overview
- Achievements:
- Achieved a saving of saved the client CHF 2 million through meticulous performance tuning and optimisation of CPU usage
- Key Profile:
- Started the career with this organization and led a team of 5 resources to design, develop, implement and provide ongoing support for DB2 database objects.
- Proactively managed database growth and implemented database reorganization strategies to achieve significant performance improvements.
- Provided expert assistance to application developers in database and application tuning techniques to ensure optimal performance.
- Conducted in-depth analysis and performed tuning on DB2 databases, directly contributing to a reduction in Monthly Service Unit (MSU) costs.
- Monitored the top ten longest-running SQL queries, performed detailed analysis, and implemented tuning measures for recurring SQL statements.
- Arranged a comprehensive analysis of application performance for both batch and online threads, including SQL cost analysis, path analysis, table period scan analysis, predicate analysis, and index analysis.
- Performed targeted performance analysis based on specific requests for high-consuming DB2 threads, CICS transactions, and IMS Applications.
- Drove reliable on-call support on a 24/7 rotating basis, including nights, weekends, and holidays, ensuring continuous system availability.
- Undertook proactive cost reduction initiatives for the client by providing performant query recommendations and conducting thorough SQL cost analysis, path analysis, table period scan analysis, predicate analysis and index analysis.
Education
Indian Institute of Management, Calcutta
Post Graduate Diploma in Management from Operations Management
01.2024
Dr. B.C. Roy Engineering College
B.Tech. from Mechanical
01.2008
Skills
- Mainframe systems expertise
- Experienced with zOS
- SQL proficiency
- Proficient in DB2 database management
- Automation coding expertise
- Experience with JIRA and ServiceNow
Accomplishments
Project: Data Centre Migration | Organisation: DXC Technology Ltd., Bangalore | Client: American Airlines, Tempe, USA
Duration: Over 1.3 years | Team Size: 22 | Budget: USD 5.6 M
Environment: Mainframe, Network, Storage
Details: A project to migrate the client-managed data centre to the organisational data centre.
Role: Project Manager - Managed E2E delivery
Project: Hardware refresh | Organisation: DXC Technology Ltd., Bangalore | Client: XPO Logistics, Portland, USA
Duration: 6 Months | Team Size: 16 | Budget: USD 1.1 M
Environment: Mainframe, Hardware, Network, Storage
Details: The aim of this project was to upgrade the Mainframe hardware from z13 to z15.
Role: Project Manager - E2E delivery with cross-technology team
Project: Z/OS Operating System Upgrade to 2.4 | Organisation: DXC Technology Ltd., Bangalore | Client: Multiple - 20+
Duration: 2 years | Team Size: 40 | Budget: USD 10.6 M
Environment: Mainframe, Middleware, CICS, Database
Details: This project was to upgrade the Z/OS operating system from 2.3 to 2.4 for all major clients.
Role: Project Lead - Managed a cross-technical team and arranged delivery on time
Certification
- Certified Project Management Professional (PMP)
- Certificate in Generative AI for Project Management
- Automation in Business certification
- Certified IBM DB2 Administration
- ITIL V3 (Foundation) certified in ITSM
- NSE Academy Certification in Financial Markets (NCFM)
- Nanking & Financial Service (BFS) Domain & Power BI Training
Languages
Languages known: English, Hindi, Bengali and Assamese
LEADERSHIP STRENGTHS
- Manage Software Development
- Strategic Planning/Execution
- Program/Project Management
- Manage Project Life Cycle
- Scope/Schedule/Estimation
- Risk & Resource Management
- Current Technology Expert
- Adopt Emerging Technologies
- Lead IT Service Delivery
- Support Service Specialist
- Manage Service Transition
- IT Operations Management
- Cost & Budget Planning
- Improve Business Performance
- Manage Vulnerability/Capacity
- Lead Cloud Platform/Services
- Adopt Agile & DevOps Methods
- Client Relationship Management
- Lead Stakeholder Engagement
- Cross-functional Collaboration
- Team Building & Leadership
PERSONAL PROFILE
- D.O.B.: 23 Aug 1985
- Nationality: Indian
- Preferred Location: Kolkata/Bangalore, India
- Languages known: English, Hindi, Bengali and Assamese
- Address: Dream Exotica, Block 1, Flat 4a, Madhyamgram, Kolkata 700155, India
Timeline
Service Delivery Manager
Kaiser Permanente
07.2025 - Current
Technical Manager
DXC Technology Ltd.
09.2022 - 07.2025
Associate Manager
Accenture Software Service Pvt. Ltd.
02.2021 - 08.2022
Assistant Consultant
Tata Consultancy Services Ltd.
08.2014 - 02.2021
Associate
Cognizant Technology Solutions Corporation
09.2009 - 07.2014
Dr. B.C. Roy Engineering College
B.Tech. from Mechanical
Indian Institute of Management, Calcutta
Post Graduate Diploma in Management from Operations Management
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