Randeep Khokhar
Insurance Claims Proffessional
NEW DELHI
Summary
An experienced Motor Claims Professional with a demonstrated history of working in the insurance and Automobile industry. Skilled in Auto Insurance, Customer Service, Risk Assessment and Insurance. A strong Insurance professional with a post graduate Diploma in Management studies from ICFAI and certified Fellow of Insurance Institute of India. Can bring expertise in Claims management, offers 27 years of experience in General Insurance and Automobile Service industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
AVP Claims
TATA AIG General Insurance Co Ltd.
4 2013 - Current
- Currently part of Technical Audit Team and entrusted with new initiative to devise strategy to improve the quality of claims before settlement.
- Managed Theft claims for North Zone in last assignment
- Till FY 22-23, Managed Commercial Vehicle claims for the North Zone
- Given charge for development of a team to handle the commercial vehicle claims in line with the business growth in the segment
- Actively sharing the responsibility for training of the claims executives for commercial vehicle
- Managed Pvt Car & TW claims for Pitampura and Gurgaon branch till Nov 2022 in addition to CV claims
- Selected for the Annual award for the best claims team for the year 2017.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Independent Surveyor and Loss Adjuster
Self Employed
04.2012 - 04.2013
- Provided consultancy to the various insurers to assess the loss for automobiles and engineering assets, valuation of the assets and risk analysis
- Worked with insurers such as HDFC Ergo, Royal Sundaram, IFFCO Tokio Gen, Future Generali etc.
Regional Manager-Claims
Shriram General Insurance Co. Ltd.
08.2010 - 04.2012
- Initially responsible for commercial vehicle claims, Pan India and after restructuring of claims deptt. Operated as Zonal Head for North and Central India.
- Responsible for overall claims performance of the company Responsible for the development of the technical skills of the claims executives at and IHA’s at corporate o
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
Manager-Claims
Cholamandalam MS General Insurance Co. Ltd.
06.2006 - 08.2010
- Responsible for motor claims survey and assessment of private as well as commercial vehicles
- Also handled the processing of claims
- Co-ordination with other departments regarding smooth operations of claims
- Conducting market research and analysis of market trends, competitor strategy, Planning and implementing business strategies to keep the claim cost within the target limits
- Manage the channel partner relations at location level and co-ordinate internally with various functions to ensure efficient delivery of day to day service requirements
- Team management Develop the network of preferred garages
- Develop new relationships and nurture the existing ones
Asst Manager- Service
JCBL Autos Pvt. Ltd.
07.2005 - 05.2006
- Responsible for the overall performance of the service department including Body shop
- Imparting training to service advisors and technicians on regular basis in line with the targets set by the top management and principle manufacturer (Toyota Kirloskar Motors Pvt
- Ltd.) Planning and implementation of service marketing activities and revenue generation activities for service department
- Service delivery, mapping of customer satisfaction and customer retention
- Handling the development and administrative performance of the service department
- Periodic performance review as per the set Targets
- Evaluate performance and monitoring their sales and marketing activities
- Prepare short term and long term targets and strategies to achieve monthly/quarterly and Annual targets.
Customer Relations Officer
M/S International Cars and Motors Ltd.
11.2004 - 07.2005
- My responsibilities include market research for development of new dealers Actively involved in the road testing of the newly developed vehicle and provide feedback to the R&D for improvement in the product.
Insurance Surveyor and Loss Assessor
Self Employed
11.2001 - 10.2004
- Worked as an Insurance Surveyor and Loss Assessor at Karnal and handled claims of Motor and Engineering department.
Asst Manager- service
Samta Motors Pvt. Ltd
04.1998 - 11.2001
- Planning targets for the service department and designing strategies for target’s achievement
- Taking care of warranty department and customer grievances cell
- Communicating with the manufacturer regarding the performance of the dealership
Commercial Supervisor
M G Motors Pvt. Ltd
11.1996 - 03.1998
- Planning targets for the sales and designing strategies for target’s achievement
- Developing new markets for commercial vehicle sales
- Dealing with corporate clients and coordinating with them to fulfill there commercial vehicle requirements.
Education
Post Graduate Diploma - Management studies
ICFAI
Hyderabad 01.2014 - 01.2016
Fellow - General Insurance
Insurance Institute of India
06.2014 - 01.2016
Insurance Surveyor & Loss Assessor License -
IRDA (SL No. 72517 Valid Till 08/03/24)
Three Year Diploma - Automobile Engineering
Govt. Polytechnic
Ambala City, Haryana 01.1993 - 01.1996
Skills
Timeline
Fellow - General Insurance
Insurance Institute of India
06.2014 - 01.2016
Post Graduate Diploma - Management studies
ICFAI
01.2014 - 01.2016
Independent Surveyor and Loss Adjuster
Self Employed
04.2012 - 04.2013
Regional Manager-Claims
Shriram General Insurance Co. Ltd.
08.2010 - 04.2012
Manager-Claims
Cholamandalam MS General Insurance Co. Ltd.
06.2006 - 08.2010
Asst Manager- Service
JCBL Autos Pvt. Ltd.
07.2005 - 05.2006
Customer Relations Officer
M/S International Cars and Motors Ltd.
11.2004 - 07.2005
Insurance Surveyor and Loss Assessor
Self Employed
11.2001 - 10.2004
Asst Manager- service
Samta Motors Pvt. Ltd
04.1998 - 11.2001
Commercial Supervisor
M G Motors Pvt. Ltd
11.1996 - 03.1998
Three Year Diploma - Automobile Engineering
Govt. Polytechnic
01.1993 - 01.1996
AVP Claims
TATA AIG General Insurance Co Ltd.
4 2013 - Current
Insurance Surveyor & Loss Assessor License -
IRDA (SL No. 72517 Valid Till 08/03/24)
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