Rani Sen
Mumbai
Summary
Dynamic Relationship Manager with a proven track record at IDFC FIRST BANK, excelling in client relationship management and credit evaluation. Expert in wealth management, I have successfully enhanced customer satisfaction and loyalty through strategic account growth initiatives. Adept at leading teams and streamlining processes to drive profitability and retention.
Overview
6
6
years of professional experience
Work History
Relationship Manager
IDFC FIRST BANK
Mumbai
12.2024 - Current
- Developes strategic plans for account growth and retention.
- Manages set of client relationships to ensure wealth management, satisfaction and loyalty.
- Evaluates Asset, loan applications for creditworthiness and compliance with regulations.
Customer Experience Executive
HDFC Bank Limited
Dadar
12.2021 - 10.2025
- Collaborated with teams to streamline customer service processes and improve efficiency.
- Successfully managing a team of banking professionals by providing them with training and guidance in multiple areas: customer service, sales, and operations.
- Created and managed retail banking products to meet customer needs and maximize profitability.
- Managed customer inquiries through multiple channels to enhance service experience.
Project Associate
WorldexIndia Exhibition and Promotions
Lower Parel
05.2019 - 10.2021
- Coordinated logistics for exhibitions and promotional events across various venues.
- Developed and implemented a customer loyalty program to increase customer retention and satisfaction.
- Established a network of external partners to broaden the company’s reach and expand service offerings.
Education
Bachelor of Management Studies (A) -
Bharati Vidyapeeth's Institute of Management Studies and Research
01.2018
S K Somaiya
Mumbai06-2015
Skills
- Client relationship management
- Credit evaluation
- Wealth management
- Customer service
Languages
English , Hindi
Timeline
Relationship Manager
IDFC FIRST BANK
12.2024 - Current
Customer Experience Executive
HDFC Bank Limited
12.2021 - 10.2025
Project Associate
WorldexIndia Exhibition and Promotions
05.2019 - 10.2021
Bachelor of Management Studies (A) -
Bharati Vidyapeeth's Institute of Management Studies and Research
S K Somaiya
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