Rani Thomas
Bengaluru
Summary
Seasoned IT Professional with over 14 years of diverse experience in the industry, I bring a wealth of expertise in driving team success and optimizing processes for organizational growth. Known for my adept enforcement of company procedures and my passion for streamlining processes, I continuously seek opportunities to enhance operational efficiency and drive business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Consultant
Tata Consultancy Services
Bengaluru
01.2025 - Current
- Collaborated with cross-functional teams to ensure project alignment with client objectives.
- Developed training materials and user manuals for new systems and processes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Prepared detailed reports and documentation on project progress and outcomes.
- Prepared reports summarizing progress, risks, and issues associated with projects.
- Managed project timelines and deliverables, ensuring timely completion within budget.
- Assisted in the design and implementation of business strategies for diverse clients.
Assistant Consultant
Tata Consultancy Services
Bengaluru
07.2020 - 12.2024
- Lead project teams, assigning tasks and responsibilities to team members.
- Involved in the full development cycle of planning, analysis, design, development, testing, and implementation using agile methodologies.
- User story management involves maintaining the product backlog, story point estimation, sprint planning, regular reviews, and communication with stakeholders.
- Experience in agile project management tools, such as Jira.
- Knowledge of bank file processing using SWIFT.
- Identified areas of improvement within the organization's processes and procedures.
- Leveraged well-honed skills to adapt and refocus with changing project priorities.
- Organized client meetings to provide project updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Analyst
Tata Consultancy Services
Bengaluru
10.2015 - 06.2020
- Actively involved in and implemented a project right from requirement gathering, system design, development, QA support, release activities, and normalization support for HR data migration to Workday.
- Create technical specifications and functional design documents.
- Prepare and present project status reports to the client.
- Led workshops and training sessions, and shared expertise and knowledge with colleagues to enhance their skills and capabilities.
- Knowledge in Contract Lifecycle Management functionalities and e-signature software, DocuSign.
- Experience in application performance monitoring (APM) and management solutions, like AppDynamics and Zabbix.
Systems Engineer
Tata Consultancy Services
Bengaluru
08.2013 - 09.2015
- Developed database objects like procedures, functions, packages, and triggers in PL/SQL to implement business logic using TOAD and PL/SQL Developer.
- Perform routine maintenance tasks, such as system updates, patches, and configuration changes.
- Communicate effectively with internal stakeholders, business users, and external customers regarding production system status, incidents, and resolutions.
- Experience in incident, problem, and IT change management.
- Experience in the Export Compliance domain with TradeAutomation15.
- Hands-on experience in Legal Operations, including matter management, e-billing, legal spend management, document management, reporting, and analytics with eBilling software TeamConnect.
Assistant Systems Engineer
Tata Consultancy Services
Kochi
08.2012 - 07.2013
- Provide end-user communication for critical issues, like service delays/disruptions, with ETA.
- Investigate and troubleshoot system issues, identify root causes, and implement corrective actions to resolve them.
- Identify opportunities for process improvements, automation, and efficiency gains in production support activities.
- Experience in IT Service Management tools, like ServiceNow and BMC Remedy.
- Knowledge of credit card processing systems and payment networks.
- Define, schedule, manage, and monitor production jobs using the workload automation solution, Control M.
Programmer
Tata Consultancy Services
Pune
08.2010 - 07.2012
- Coordinate with cross-functional teams, including developers, engineers, and vendors, to address complex technical issues.
- Monitor system performance, identify potential issues, and take appropriate actions to ensure smooth operation.
- Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
- Knowledge in the telecommunications domain, including the process of barring and unbarring services for customers.
- Developed technical specifications and plans, documenting details into user manuals for future reference.
Education
Post Graduate Diploma - Computer Applications
Indira Gandhi National Open University
Pune, Maharashtra07.2012
Bachelor Of Computer Applications -
Bangalore University
Bengaluru, Karnataka06.2010
Skills
- Planning and execution
- Stakeholder management
- Python
- Change Management
- Incident Management
- DevOps
- Agile methodologies
- Problem-solving
- Business Analysis
- Design Thinking
- Communication
- Presentation
- Transition Management
- Leadership
- Data visualization
- Python
- Power BI
- PL/SQL
- Artificial Intelligence
Certification
- ITIL Foundation, APMG-International, 03/01/13
- Large Transition Management, Tata Consultancy Services, 12/01/23
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Associate Consultant
Tata Consultancy Services
01.2025 - Current
Assistant Consultant
Tata Consultancy Services
07.2020 - 12.2024
IT Analyst
Tata Consultancy Services
10.2015 - 06.2020
Systems Engineer
Tata Consultancy Services
08.2013 - 09.2015
Assistant Systems Engineer
Tata Consultancy Services
08.2012 - 07.2013
Programmer
Tata Consultancy Services
08.2010 - 07.2012
Post Graduate Diploma - Computer Applications
Indira Gandhi National Open University
Bachelor Of Computer Applications -
Bangalore University
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