Ranitha S
The Nilgiris
Summary
Results-driven Internal Sales & Service professional with expertise in renewals sales and customer support. Achieved high customer satisfaction by engaging with clients and resolving issues efficiently. Demonstrated analytical prowess and problem-solving abilities through effective communication and teamwork.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Internal Sales & Service
Adroitec Engineering Solutions
Coimbatore
05.2022 - 06.2023
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
MSc - CS
Dr.SNS Rajalakshmi College of Arts and Science (Autonomous)
01-2018
BSc - CS
Dr.SNS Rajalakshmi College of Arts and Science (Autonomous)
01-2016
HSC -
GHSS School
01-2013
SSLC -
GHSS School
01-2011
Skills
- Windows
- Java
- C#Net
- VbNet
- SQL
- Oracle8i
- Software testing
- Agile
- Customer Support
- Customer retention
- Analytical abilities
- Database Management System
Languages
Tamil
English
Interests
- Gardening
- Drawing
Certification
Completed certification of internship in COGNIZANT about the title of READY, SET, AGILE! VIRTUAL EXPERIENCE.
Timeline
Internal Sales & Service
Adroitec Engineering Solutions
05.2022 - 06.2023
MSc - CS
Dr.SNS Rajalakshmi College of Arts and Science (Autonomous)
BSc - CS
Dr.SNS Rajalakshmi College of Arts and Science (Autonomous)
HSC -
GHSS School
SSLC -
GHSS School