Arindam Datta

Manager (Sales & Service)

Hind Rectifiers Ltd

05.2008 - Current

Looking after business of Locomotive OEM and Railway allied industries in India
Looking after Zonal Railway & Metro Railway for Marketing for existing product
Managing existing dealer network & appointing new dealer
Create indent in Railway finalize and close order as well as initiate and expedite the process of billing
Expedite process of collection of payment, manage govt
Officials regarding costing, pricing and profitability as well as do budgeting, Tender Negotiation
Resolve the gap of client requirement and organization strength regarding testing facilities, manufacturing facilities, etc
Identify new product for development, manage techno-commercial issue for development of product and conduct regular and prototype testing of product
Participating in complete E-Tendering process at IREPS
Participating in negotiations, handle objections, and address customer concerns
Acting as Service Coordinator for Rolling Stock products over Zonal Railways
Acting as Sales & Service Coordinator for Industrial Products (TCR, MOPs)
Headed Metro Railway AMCs
Single handed handled 2MW Rectifier Project supply, erection, commissioning, testing in Kolkata Metro Railway.
Accomplished multiple tasks within established timeframes.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Managed and motivated employees to be productive and engaged in work.
Developed and implemented business strategies to achieve business goals and stay competitive.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.