RANJAN KUMAR
Senior E-Commerce Manager
New Delhi
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior E-Commerce Manager
ESOFT GLOBAL
NEW DELHI
08.2013 - Current
- Experience in designing and delivering complex, high volume, enterprise wide ecommerce architect and design solutions strategist.
- E-Commerce In Developing A+ Brand store Architect Design Management for Amazon, Walmart, Flipkart, Myntra, Ebay.
- Strong functional and technical knowledge of the E-Commerce domain.
- Catalogue listing optimization by organic keywords and increase Conversion rates by right advertisement and campaign, coupon deals, promotion strategy.
- Managing of internal sales, return, clicks, impressions, feedback, and reviews of the products.
- Experience In product design, development and pricing strategists.
- Strategic Plan for sponsored advertising campaign management.
- Private label product research and development and expansion.
- Managing Warehouse and supply chain Solutions.
- Team management and progress monitoring sales growth.
- Providing support for strategy development and Sales Performances.
- Managing data Using Python, Power BI and Advance Excel and AI tools.
- Strong leadership skills by managing projects from start to finish.
- Develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
Marketing Analyst
Ab-Inbev International
Gurugram
10.2011 - 07.2013
- Measure ROI of online and offline advertising campaigns
- Forecasting and monitoring sales trends
- Gathering consumer and competitor data By using Power BI
- Preparing reports for management and utilizing statistical software for data analysis
- Responsible for studying market conditions to assess the potential sales of products
- Report on marketing KPIs like leads, conversion rates, the website traffic, and social media engagement
- Track email campaign metrics (delivery, open, click-through rates)
- Monitor budget distribution and performance of paid ad campaigns
- Conduct competitive research and analyze benchmarking data
- Research and implement marketing tools to support promotional projects automation software, social media scheduling
- Work closely with sales and marketing teams to identify opportunities for new client acquisition.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Initiated market research studies and analyzed findings.
- Conducted trend forecasting and analysis.
- Created business plans and project management plans to define milestones and guide account managers.
- Increased brand awareness through targeted initiatives.
ERP Consultant
High Technology Solution
Gurugram
04.2006 - 12.2008
- Developed account plans for selected named accounts
- Achieved 280% Growth In quarterly & annual sales targets
- Overall planning, strategy, direction, and control of all sales in the allocated accounts;
- Achievement of agreed sales targets; and the development of future sales plans
- Build and maintain sales pipeline in CRM and submitting required sales forecasts
- Easily handled escalated customer complaints
- Communicate with customers to ensure that contractual service agreements
- Provide sales, technology, and business-related expertise particularly in the relevant Industry
- Establish contacts and building positive relationships/networks with senior-level decision-makers of the relevant Industry and its environment..
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Coordinated data conversion activities with internal and customer resources.
- Assisted customers with assessing and defining key business processes, policies and procedures.
Education
Bachelor of Arts - Business Economics
06.2002 - 10.2005
MBA - Information Technology
06.2009 - 07.2011
Skills
Organized managerial style
eCommerce Feature Development
Managerial experience
Managerial skills
Managerial background
Reports for senior management
Accomplishments
- Best E-Commerce architect and design solution's strategist awarded by Amazon Inc in 2015.
- Winner of "ENTREPRENEURSHIP AWARNESS DRIVE" Competition organized By IIT Kharagpur, In 2015.
Certification
E-commerce Architect and Design Expert, Amazon India, 2015
Timeline
Entrepreneurhip Management, IIT kharagpur India, 2015
04-2023
E-commerce Architect and Design Expert, Amazon India, 2015
03-2015
Senior E-Commerce Manager - ESOFT GLOBAL
08.2013 - Current
Marketing Analyst - Ab-Inbev International
10.2011 - 07.2013
New Delhi Institute of Management - MBA, Information Technology
06.2009 - 07.2011
ERP Consultant - High Technology Solution
04.2006 - 12.2008
Langat Singh Collage - Bachelor of Arts, Business Economics
06.2002 - 10.2005