Ranjan Kumar Jha
Regional Sales Manager | Area Sales Manager | Customer-Centric Strategist
HYDERABAD
Summary
Dynamic and results-driven Regional Sales Manager with 15+ years of experience driving revenue growth, leading cross-functional teams, and expanding market share across Matrimony Services, Personal Loans, Credit Cards, General Insurance, and Consumer Durables. Proven expertise in strategic sales planning, team leadership, telesales management, and distribution network development across South India. Recognized for consistently exceeding targets, building high-performance teams, and successfully launching business units from scratch to achieve rapid scale and profitability
Overview
14
14
years of professional experience
3
3
Languages
Work History
Regional Sales Manager
Matrimony.com Ltd
08.2024 - Current
- Led revenue growth initiatives across Andhra Pradesh & Telangana for Bharat Matrimony & & CBS.
- Managed a large regional team including 165+ sales executives and 9 team leaders across multiple cities.
- Strategically contributed to a ₹19 Cr YoY revenue goal by optimizing sales funnel and customer engagement.
- Developed and executed performance-driven subscription plans for new member acquisitions and renewals.
- Opened new sales branches, optimized manpower allocation, and improved activation rates by 35%.
- Collaborated with digital marketing, tech, and product teams to improve lead conversion and user retention.
Area Manager
Bajaj Finserv Ltd
05.2022 - 08.2024
- Led 100+ tele-sales staff across Hyderabad, Krishnagiri, and Mangalore centers.
- Initiated Mangalore Call Centre (Pan-India Top Performer in launch month).
- Piloted lead verification batch for Pan India with 20 agents.
- Received “Best ASM Pan India” Award in 2023.
Sales Operations Manager
ICICI Lombard General Insurance Co. Ltd
11.2019 - 05.2022
- Managed 60+ sales officers across multi-channel (inbound, outbound, chat, video) for Health, Car, and Travel Insurance.
- Achieved a 20% uplift in sales through operational improvements.
- Awarded “Best Manager (Frontier)” Pan India, 2020.
- Pioneered Video Sales Process for Health Insurance – 20% increase in revenue.
Business Process Lead
TATA Consultancy Services (Client: Bajaj Finserv)
05.2018 - 09.2019
- Oversaw sales for Credit Cards through a 40-member team.
- Led training, process optimization, and team development, resulting in 3X team expansion.
- Awarded “Best Team Leader – BFL Process” Pan India.
Team Leader
Wipro Ltd (Client: Reliance Jio)
10.2016 - 04.2018
- Managed Escalation Desk & Consultant Team (22+ members), driving CSAT > 90%.
- Received Employee of the Year 2017 award.
Team Leader
Tata Business Support Services Ltd
12.2014 - 09.2016
- Promoted via IJP within 8 months from Associate to Team Lead.
- Spearheaded a team of 20+ sales executives for DTH & recharges.
Sales Associate
Reliance Digital Ltd
01.2012 - 11.2014
- Sold PCs, laptops, and accessories; managed customer engagement & brand promotions.
Education
PG -
Aurora PG College
Hyderabad01.2013
B.Sc. - undefined
Vikas Degree College
Hyderabad01.2010
Intermediate - undefined
Kendriya Vidyalaya CRPF
Hyderabad01.2005
10th - undefined
Kendriya Vidyalaya Fort William
Kolkata01.2003
Skills
- Sales & Strategy: Sales Planning, Target Achievement, Market Expansion, Cross-Selling
- Team Management: Performance Monitoring, Coaching, Recruitment, Motivation
- Operations & Analytics: Sales MIS, CRM Management, TAT Optimization, Compliance
- Tools & Platforms: Genesis Dialer, Cisco, UNGC, MS Office Suite (Excel, PPT, Word), Windows OS
Interests
Analysing Sales Trend & Market Behaviour, Coaching & Mentoring young professionals
Accomplishments
- Best ASM Award, Bajaj Finserv (2023)
- Best Manager (Frontier), ICICI Lombard (2020)
- Launched 3+ new centers with full team hiring & training
- Achieved >20% sales growth consistently for 3 years
Timeline
Regional Sales Manager
Matrimony.com Ltd
08.2024 - Current
Area Manager
Bajaj Finserv Ltd
05.2022 - 08.2024
Sales Operations Manager
ICICI Lombard General Insurance Co. Ltd
11.2019 - 05.2022
Business Process Lead
TATA Consultancy Services (Client: Bajaj Finserv)
05.2018 - 09.2019
Team Leader
Wipro Ltd (Client: Reliance Jio)
10.2016 - 04.2018
Team Leader
Tata Business Support Services Ltd
12.2014 - 09.2016
Sales Associate
Reliance Digital Ltd
01.2012 - 11.2014
B.Sc. - undefined
Vikas Degree College
Intermediate - undefined
Kendriya Vidyalaya CRPF
10th - undefined
Kendriya Vidyalaya Fort William
PG -
Aurora PG College