Ranjan Shetty

Working for Melorra- Online Gold and Diamonds, as sales executive(Outbound Sales) calling the potential customers who have logged in on the website and have added few items in their cart and wishlist. We convince the customers to purchase it online by explaining the offers and discounts. Leads would be assigned and will have to convert it into sales.

Worked with Genisys, for Audi India assisting the customer of Audi India. Indian Audi customers used to call regarding their issues with the Audi Service Centre wherein we used to talk to the service center to get the issue resolved, if required escalating it to the higher authority like Service Managers of the respective Dealerships and helping the customer to get the customer's issues resolved.

Worked as senior customer care executive at SWIGGY from Jan 2018 to Mar 2019 , assisting Swiggy customer's regarding their issues with the Order(where is my order/order status request),refund status (for the cancelled order), any issues with the delivery executive via chats mainly and assisting the customer on the same. Used to mainly deal with chats and email.

Worked for Technical Process for Apple Ios(Apple India) process,assisting Indian IOS Customers helping them with their issue regarding the IOS devices. If any issues we used take remote access and assist the customers by rebooting and resetting the phone and most of the times it used to get resolved. Customer having apple id lock issue used to call and we used to assist them for resetting the password after authenticating the identity of the customer.

Worked for Infosys for British Telecom- BT. It was my first job worked for British Telecom assisting the UK customers(inbound) regarding their telecom and broadband bills, and if they have any issues with their bills they used to call us and we used to assist them by explaining the break up of the bill. Also helping them if any issues they are facing in terms of broadband and telephone and explaining them the best deals to reduce the bills.