Ranjan Viswanadh
Summary
Tireless Service Delivery Manager with more than 15 years of Experience in IT and was talented in assessing client needs and developing solutions to promote business opportunities for the applications running on SAP.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SAP AMS Service Delivery Manager
Lemongrass
04.2021 - Current
- Responsible for entire engagement and serve as primary contact for customer inquiries and escalations (SAP Basis and Infrastructure management on AWS).
- Responsible for Quarterly and Monthly Governance with customers.
- Conduct regular operation scrums, internal and external.
- Manage finance and budgets, determine ways to reduce costs, and improve service availability.
- Provide strategic and tactical recommendations in relation to technology-related issues.
- Responsible for the communication and relationship with customers for support issues and accommodate any time zone needs.
- Responsible for releases scheduling with release manager, resource planning, quality of deliverables, budget & time tracking
SAP AMS DELIVERY LEAD
DELL EMC2
04.2017 - 04.2021
- Conduct regular project review meetings with project managers to monitor project- level performance, budget, schedule, risk, and quality management.
- Manage and review Teams individual performances.
- Performing analysis and resolve technical problems, formulate long-term solutions to address issues escalated from production.
- Work with client/customer to create technical strategies and frameworks.
- Proven relationship management working across teams.
- Performed S4hana installations and Upgrades on Hana and BOBJ.
SAP AMS BASIS LEAD
FLUXKON TECHNOLOGIES
07.2014 - 04.2017
- Demonstrated architecture and design expertise with enterprise server and storage networking projects in support of SAP in large-scale environments.
- Identifying and analyzing potential areas for improvement of SAP systems (pro-active problem management) and delivering continuous improvement.
- Own incident, problem, and change management across all competencies including the technical part of SAP application as well as the infrastructure level.
- Performed Hana and BOBJ installations and Upgrades.
- Performed Oracle to Hana DB migration using DMO.
Software Engineer
ACCENTURE SERVICES PVT LTD
04.2013 - 10.2013
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- SAP Printers setup in large scale.
- Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Managed system performance and user profiles.
- Operated within several environments such as IBM AIX, Linux and others OS platforms.
Software Engineer
Regional Software Research Labs
07.2007 - 04.2013
- Managed system performance and user profiles.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Performed Daily Production Checks and other Monitoring related activities.
Education
Master of Science - Computer And Information Sciences
Acharya Nagarjuna University
Guntur06.2011
Bachelor of Science - Computer And Information Sciences
Gokul Krishna College of Engineering And Technology
Sullurupeta04.2007
Skills
- Operations Support
- Process Monitoring
- ITSM
- Enterprise Resource Planning Software
- SAP HANA, S4HANA, BOBJ
- MsOffice
- Project, Incident and Change Management
- Financial Management
- Team Management
- Risk Management
Accomplishments
- Collaborated with team of 50+ in the development of Implementation and Operate SAP Projects.
- Supervised team of 30+ staff members.
- Prepared company standard KPIs and also Problem fix documents for repeated Performance issues.
- Received Best Employee award in every organization I worked till date.
- Increased the Revenue growth by 20% for most of the Customers by proper resource management and generated Extra Revenue by finding ways to improve the SAP landscape with needed upgrades and other factors across all the customers.
Certification
- Scrum Foundation Professional Certificate.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Timeline
SAP AMS Service Delivery Manager
Lemongrass
04.2021 - Current
SAP AMS DELIVERY LEAD
DELL EMC2
04.2017 - 04.2021
SAP AMS BASIS LEAD
FLUXKON TECHNOLOGIES
07.2014 - 04.2017
Software Engineer
ACCENTURE SERVICES PVT LTD
04.2013 - 10.2013
Software Engineer
Regional Software Research Labs
07.2007 - 04.2013
Master of Science - Computer And Information Sciences
Acharya Nagarjuna University
Bachelor of Science - Computer And Information Sciences
Gokul Krishna College of Engineering And Technology
- Scrum Foundation Professional Certificate.
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