Ranjana Sharma
Gurugram,Haryana
Summary
Detail-oriented order-to-cash and vendor management professional with 4+ years of experience in cloud billing operations and Microsoft licensing. Managed order fulfillment and subscription services for 1,500+ global customers. Strengths include client and vendor management, Microsoft Dynamics 365 (Navision), accounts receivable, and invoice processing.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager-Cloud
Hitachi Systems India Pvt Ltd
09.2025 - Current
- Supporting order management and sales operations through quotation support, pricing checks, order entry, purchase order processing, fulfillment tracking, and commercial document coordination.
- Assisting Microsoft licensing operations across CSP/LSP programs, subscription provisioning, renewals, upgrades, license compliance, and subscription lifecycle tracking for enterprise customers.
- Working with sales, finance, legal, delivery, procurement, and OEM/distributor teams to support deal execution, solve operational issues, and align with business and customer needs.
- Coordinating with internal and external stakeholders to support on-time order fulfillment, license delivery, renewal processing, billing accuracy, and SLA compliance.
- Partnering with cross-functional teams to identify process gaps, simplify O2C workflows, improve operational efficiency, strengthen customer experience, and reduce order-to-billing cycle time.
Associate Consultant- Modern Operation
SoftwareONE India Pvt Ltd
05.2022 - 09.2025
- Coordinated order loading and licensing tasks for Microsoft and non-Microsoft vendors, including Zimbra, Acronis, VMware, Veeam, and Citrix, supporting timely order fulfillment, provisioning, renewals, and license delivery for global customers.
- Supported supplier and vendor onboarding, ServiceNow ticket resolution, intercompany orders, 3PL coordination, order fulfillment, and operational reporting, while maintaining 98% quality compliance.
- Built and updated Excel-based order management and tracking databases for customer orders, functional status, processing timelines, SO and PO numbers, license validity, consumption, and renewal dates, improving visibility, reporting accuracy, and stakeholder communication.
- Processed sales orders and purchase orders, checking order details, pricing, quantities, licensing requirements, and fulfillment information to support accurate and timely transactions.
Senior Content Writer
Chilli-Scoop Digital Solutions
06.2017 - 04.2021
- Developed content for websites, blogs and social media platforms.
Software Tester
Esferasoft Solutions Pvt Ltd
03.2016 - 03.2017
- Executed testing cycles for Esferasoft client projects, ensuring functionality and performance of web and mobile applications.
Associate Consultant - (SEO)
Seasia Infotech Pvt Ltd
01.2015 - 02.2016
- Enhanced website search engine visibility through targeted SEO strategies
Education
B-Tech-M-Tech (Dual degree) - Electronics and Communications Engineering
Lovely Professional University
Jalandhar, India01-2014
Class XII -
Guru Amar Dass School
Jalandhar, India01-2009
Class X -
Mount Carmel School
Hoshiarpur, India01-2007
Skills
- Order management and fulfillment
- Sales operations and coordination
- Order-to-cash processes
- License provisioning and compliance
- Pricing validation
Languages
English, Hindi, Punjabi
Certification
- Work Transformation by AI - 2026
- Risk Management and Readiness using AI -2026
- SAP S/4 HANA Essential Training - 2025
- SAP ERP Essential Training - 2025
Timeline
Assistant Manager-Cloud
Hitachi Systems India Pvt Ltd
09.2025 - Current
Associate Consultant- Modern Operation
SoftwareONE India Pvt Ltd
05.2022 - 09.2025
Senior Content Writer
Chilli-Scoop Digital Solutions
06.2017 - 04.2021
Software Tester
Esferasoft Solutions Pvt Ltd
03.2016 - 03.2017
Associate Consultant - (SEO)
Seasia Infotech Pvt Ltd
01.2015 - 02.2016
B-Tech-M-Tech (Dual degree) - Electronics and Communications Engineering
Lovely Professional University
Class XII -
Guru Amar Dass School
Class X -
Mount Carmel School