SUBHAMAY MANDAL

Facility Area: 1.6 lakh sq ft | Inventory Capacity: 250,000 cubic ft

Responsibilities & Achievements (ATS-Optimized):

• Lead end-to-end Inventory, Inbound, Consolidation, and Customer Returns operations, ensuring daily operational targets, productivity, and accuracy metrics are consistently met.
• Maintain SLA, KPI, and quality metric performance within defined guardrails for Amazon AFT operations.
• Drive quality compliance across functions, maintaining audit-ready documentation and operational discipline.
• Awarded INFC Bronze Medal for outstanding Consolidation performance among regional sites.
• Achieved Quality Champion status for three consecutive months across INFC for superior adherence to process standards.
• Oversee material flow, process control, and bin accuracy, contributing to improved inventory health and process efficiency.
• Monitor inbound/outbound planning, coordinating with cross-functional teams to ensure seamless FC operations.
• Support manpower planning, shift management, and team performance improvement through coaching and process training.

• Managed a multi-client warehousing facility for multi-channel fulfillment across the South Region.
• Handled key renowned e-commerce clients including marketplaces Flipkart, Amazon, Tata Cliq, and Nykaa.
• Led a large team of 250+ staff across inbound, outbound, and inventory operations.
• Oversaw fleet operations, ensuring vehicle readiness and optimized routing.
• Monitored P&L performance and implemented cost-efficient operational improvements.
• Conducted vendor evaluations and renegotiated contracts, achieving transport cost reduction.
• Ensured high inventory accuracy through daily cycle counts and end-to-end shipment tracking.

Managed key accounts, demand planning, and customer escalations with timely resolution.

• Managed multi-client warehousing facilities for multi-channel fulfillment across the South Region.
• Handled major e-commerce clients including Flipkart, Amazon, Tata Cliq, and Nykaa.
• Ensured 100% order processing within CPT timelines and maintained SLA performance.
• Led 250+ team members across inbound, outbound, and inventory operations.
• Oversaw inventory accuracy, WMS implementation, and end-to-end shipment tracking.
• Improved operational excellence through process standardization, metric design, audits, and workflow improvements.
• Managed customer service, escalations, and cross-functional coordination.
• Streamlined SOPs and enhanced daily productivity and team workflow.
• Oversaw fleet operations, ensuring proper maintenance and optimized routing.
• Analysed P&L, identified improvement areas, and implemented profitability strategies.
• Evaluated vendors and renegotiated rates, achieving significant cost reductions.

• Managed 11 RDCs across East & North-East India with full operational responsibility.
• Ensured 100% delivery accuracy within SLA for both B2B and B2C distribution.
• Handled regional inbound/outbound order management and sales coordination.
• Oversaw primary & secondary transportation and optimized route planning.
• Managed stock planning, replenishment, and coordination with factories across East India.
• Led customer service, escalation handling, and cross-functional communication.
• Improved productivity through SOP development, workflow streamlining, and team guidance.
• Managed fleet operations and monitored logistics schedules and vendor performance.
• Negotiated vendor rates, achieving 30% cost reduction in transportation.

• Performed daily SBC/CC checks and maintained WMS inventory accuracy.
• Coordinated BIN stowing with Inbound and ensured CPT adherence with Outbound.
• Maintained DPMO within guardrails, conducted IRDR checks, and supported wall-to-wall audits.
• Managed buffer stock, safety stock, and ABC analysis for material planning.
• Controlled slow-moving inventory and supported liquidation.

• Managed FC-to-customer delivery operations and peak-time dispatch planning.
• Improved delivery quality, eliminated process gaps, and resolved bottlenecks.
• Handled shift operations, route planning, manpower allocation, and crisis management.
• Ensured safety of FC assets, inventory control, and compliance with standards.

Led team coordination to meet TAT and achieve operational efficiency.

• Managed inbound & outbound operations for FC and logistics hub.
• Planned manpower, handled shift operations, and managed crisis situations.
• Ensured on-time delivery through coordination with delivery teams and FE routing.
• Improved operational efficiency through load processing, segregation, OFD, and EOD reconciliation.
• Managed inventory, misroutes, vendor coordination, and material integrity.
• Oversaw fleet operations, transport scheduling, and vendor performance.