Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Ranjan Kumar Nayak

Ranjan Kumar Nayak

Bhubaneswar

Summary

I would like to endeavor in an environment where I could make significant contribution to the organization while enhancing my skill further. In the long run to excel in the technical field with a challenging job so as to scale new heights of excellence and undertake new responsibilities with extra commitment.

Completed B.TECH in Computer Science & Engr. From Synergy Institute of Engineering and Technology under Biju Patnaik University & Technology (ORISSA). 14 Years of Experience in Technical support, IT Analyst, system admin. Now working in ICE Data Services (Formerly known as Black knight financial services) as Citrix Admin. Handling all escalation Issues related to Citrix and VDI. Expert Knowledge in Citrix Studio and VMware Admin Console.

Continuing Master in Cloud Computing Its a combination of (AWS,AZURE AND GOOGLE CLOUD)

Good Knowledge in Intune.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Citrix Administrator

Black knight Financial services
Bhubaneswar
05.2019 - Current
  • Troubleshooting and fixing any technical issues related to Citrix applications.
    Monitoring, maintaining, operating, and troubleshooting daily remote access technologies.
    Actively participate in all Citrix Server and service-related issues.
    Citrix VDI creation and migration of vCenter from old to new.
    Good knowledge in VDI admin tools and vCenter.
    Creates new Citrix VDI and takes care of all migration-related issues in VDI.
  • Provided technical support and troubleshooting to end users accessing applications via Citrix XenApp.
  • Monitored system performance and implemented corrective actions when needed.

Handle all Escalation Tickets related to VDI and Citrix issues.

Previous Employer: -

Yash Technology Services India Pvt Ltd. Nov 2018 - Apr 2019, Yash Technology, Bengaluru.

Designation: Senior IT Systems Engineer.

JOB DESCRIPTION: Service Desk Analyst. Provide technical support to external client. Technical support includes all end user internal applications and end user system-related issues. Support includes hardware, software, application software, Active Directory, networking, and printer support. Good knowledge in ServiceNow tool. Handle all escalation and high priority calls and tickets.

Apr 2015 - Nov 2018, Dell International Services, Bengaluru.

Designation - Senior Technical Support Executive.

Technical Support Associate, Dec 2012 - Mar 2015, Concentrix, Bengaluru.

Technical Support Associate. Dec 2010 - Dec 2012, IBM Global Process Services, Kolkata.

Education

B.tech - Computer Science

B.Tech In Computer Science
Synergy Institute Of Engineering And Technology
2009

Associate of Science -

Tirtol College
Odisha
2004

High School Diploma -

Baya Abadhut High School
Odisha
2001

Master in Cloud Computing - Cloud Computing

Simpli Learn
Online

Skills

  • Good knowledge in Citrix, Citrix Studio, VMware tools, ServiceNow (ticketing tool), virtual machine (VMware), Splunk, Active Directory, and O365
  • Good knowledge in different environments of Citrix and VDI
  • Infrastructure planning
  • User Support
  • Security planning
  • Operational Reporting
  • Project Coordination
  • AZ104
  • Intune
  • MCSA2012

Additional Information

  • B.TECH (Computer Science & Engineering) From Synergy Institute of Engineering and Technology under Biju Pattnaik University & Technology (ORISSA), Bhubaneswar.
  • Working as Citrix Admin in Black knight Financial Services from April 2019.
  • Troubleshooting and fixing any technical issues related to Citrix applications.
    monitoring, maintaining, operating and troubleshooting daily remote access technologies.
    Actively participate in all Citrix Server and service related issue.
    Citrix VDI creation and Migration of VCenter from Old to New.
    Good Knowledge in VDI Admin tools and V center.
    Creates New Citrix VDI and takes care all Migration related issue in VDI.
    Handle all Escalation Tickets related to VDI and Citrix issue.
  • Expert Knowledge in service Now Ticketing Tool. Citrix, Virtual machine (VMWARE), Citrix Studio, Citrix Workspace, Vmware Tools, Xendesktop ,Active Directory, O365 .

Certification

  • MCSA 2012 R2
  • AZ104
  • Master in Cloud Computing ( Still going on through Simpli learn online portal)
  • Intune

Timeline

Citrix Administrator

Black knight Financial services
05.2019 - Current

B.tech - Computer Science

B.Tech In Computer Science

Associate of Science -

Tirtol College

High School Diploma -

Baya Abadhut High School

Master in Cloud Computing - Cloud Computing

Simpli Learn

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Ranjan Kumar Nayak