Ranjeet Kumar Jha
Gurgaon
Summary
A dedicated and disciplined candidate, with aims of becoming a learner and seeking a good position in an organization to get a successful career and increasing company benefits as well. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Impulse International Pvt.Ltd
Gurgaon
11.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
Senior Customer Support Representative
Impulse International Pvt.Ltd
Gurgaon
04.2023 - Current
- Provided high-level customer service to resolve escalated customer inquiries.
- Monitored incoming support requests from customers via phone, email and other channels.
- Developed detailed documentation for processes and procedures related to customer support operations.
- Analyzed customer feedback data to identify areas of improvement in the customer service process.
- Maintained up-to-date records of all interactions with customers in the company's CRM system.
- Worked closely with other departments such as sales, marketing and engineering to ensure effective communication between teams and customers.
- Created reports on key performance indicators related to customer satisfaction levels.
- Contributed ideas for new features or improvements based on user feedback.
- Conducted regular follow-up calls with customers to ensure their needs are being met.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Reviewed and reconciled daily cash activities to ensure accuracy of financial records.
- Prepared journal entries to record, adjust, and reconcile transactions in the accounting system.
- Investigated any discrepancies or irregularities identified during the reconciliation process.
Fashion Consultant
Lenskart.Pvt .Ltd
Gurgaon
11.2021 - 12.2022
- Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
- Developed relationships with luxury brands to increase product selection in store.
- Conducted market research to identify trends and new products.
- Trained new employees on customer service standards, sales techniques, and product knowledge.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Computer Operator
SSM INFOTECH PVT.LTD
Gurgaon
10.2020 - 10.2021
- Performed data entry tasks, including updating customer information in databases.
- Maintained an inventory of spare parts for quick repairs when needed.
- Managed daily activities of computer operations personnel including scheduling shifts, assigning tasks, training staff members, monitoring work progress and evaluating performance.
- Generated reports to track productivity and identify errors in data entry process.
- Maintained confidentiality of sensitive customer information records.
H.R
Ashman Foundation
Gurgaon
04.2018 - 08.2020
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Conducted reference checks on prospective candidates.
- Created job postings and placed them on various job boards and websites.
- Compiled and analyzed data related to fundraising campaigns and events.
- Participated in meetings with staff members to discuss program objectives, strategies, and outcomes.
- Monitored news sources for relevant stories about the organization or its work.
- Coordinated volunteers who were involved with projects undertaken by the NGO.
Education
MBA - International Business
Chandigarh University
Chandigarh01-2024
Bachelor of Arts -
Delhi University
Delhi06-2022
VFX & GRAPHICS - VFX
Arena Animation of Institute
Gurgaon08-2018
12th (Senior Secondary Examination) - Science Education
Govt.ser.sec.school(Boys)
Gurgaon05-2018
10th (Secondary Examination) -
Marumal Girls.sen.Sec.School
Gurgaon05-2016
Skills
- Team Lead
- Internet and Social Works
- Manage Work Easily
- Sales monitoring
- Employee Scheduling
- Recruiting and interviewing
- Operations Management
- Financial Management
- Workload Management
- Customer Relations
- Sales Reporting
- Customer Relationship Management (CRM)
- Microsoft Office expertise
- Marketing knowledge
- Retail Operations
- Retail Operations Management
Accomplishments
- Active member during School/College events
- Participated in social awareness program related to Social field
- Coordinator of Junior Orientation (2014)
- Silver Medal in International Equanimity Olympiad 1st-2015
- Brown Medal in analysis Development of Scientfic Aptitude and Talent test 2013-2014
- Society pf Promotion of Science and Technology in India -2017
- IQ Olmpiad -2014
- Indian Idol Session-11 top 100 contestants
Personal Information
- Father's Name: Pawan Jha
- Date of Birth: 10-01-1999
- Nationality: Indian
- Martial Status : Unmarried
Languages
- English
- Hindi
- Marathi
- Maithili
Extracurricular Activities
Interests - Bike riding Cricket Listening Music Badminton
Timeline
Assistant Manager
Impulse International Pvt.Ltd
11.2023 - Current
Senior Customer Support Representative
Impulse International Pvt.Ltd
04.2023 - Current
Fashion Consultant
Lenskart.Pvt .Ltd
11.2021 - 12.2022
Computer Operator
SSM INFOTECH PVT.LTD
10.2020 - 10.2021
H.R
Ashman Foundation
04.2018 - 08.2020
MBA - International Business
Chandigarh University
Bachelor of Arts -
Delhi University
VFX & GRAPHICS - VFX
Arena Animation of Institute
12th (Senior Secondary Examination) - Science Education
Govt.ser.sec.school(Boys)
10th (Secondary Examination) -
Marumal Girls.sen.Sec.School
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsWork-life balancePersonal development programsCompany CultureWork from home optionPaid time offFlexible work hours4-day work weekSimilar Profiles
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