Ranjeet Singh
Hyderabad
Summary
Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advisor
Dell Technologies
Hyderabad
04.2023 - Current
- Supported digital in-app interactive enablement in Dell Sales applications, ensuring seamless user experiences.
- Maintained regular communication with the WalkMe Program Manager to meet standard service level agreements for publishing digital content.
- Provided engaging demos on assigned use cases to drive user adoption and program success.
- Proactively worked on reducing complexities in content creation processes to optimize performance and governance.
Senior Analyst Sales Operation
Dell Technologies
Hyderabad
07.2019 - 03.2023
- Developed comprehensive content on various Dell tools to provide user assistance and enhance user experiences.
- Assisted in process and functionality development, ensuring alignment with Quality Standards and best practices.
- Provided training and support for content development, focusing on quality assurance and quality control measures.
- Collaborated with cross-functional teams to understand challenges and provide innovative solutions through WalkMe integration.
Senior Quality Specialist, Order Management
Dell Technologies
Hyderabad
10.2017 - 06.2019
- Recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Provided regular updates to leadership team on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Educated employees on specific QA standards and confirmed maintenance of standards.
Incident Management Specialist (GTEOS)
Dell Technologies
Hyderabad
02.2016 - 09.2017
- Maintained Tools Support SL and CE, handling sales, order processing, and customer care teams globally for both Dell-badged and OSP teams.
- Collaborated closely with IT and cross-functional teams such as Presales, R&A and MIM on various tools to ensure smooth operations.
- Analyzed tool functionality issues reported by users, resolving them by referring to existing knowledge base (KB) or engaging IT if it's a new issue.
- Provided workarounds for existing defects, ensuring minimal disruption to operations.
- Resolved user escalations related to access and tool issues, ensuring prompt resolution and high levels of customer satisfaction.
Technical Support Representative
Dell Technologies
Hyderabad
07.2014 - 01.2016
- Responded to customer technical problems/issues related to hardware, software, and networking via chat and email, ensuring prompt and effective resolution.
- Monitored and tracked issues to ensure accurate resolution and customer satisfaction.
- Reviewed all dispatch cases handled by team members daily, providing necessary feedback and areas of improvement.
- Contacted clients over phone and email to arrange for expected services, ensuring smooth service delivery.
- Implemented damage control measures on escalated cases, delivering positive customer experiences.
- Promoted as REX for the team and served as a member of the Case Management Team, contributing to process improvements and team success.
Education
Bachelor of Arts -
DR. BR Ambedkar University
Hyderabad04-2023
High School Diploma -
St. Mary’s Junior College
Hyderabad07-2002
St. Josephs Public School
Hyderabad04-2000
Skills
- WalkMe
- Analytical Skill
- Instructional Design
- Incident Management
- Adaptability
- Effective Time Management
- Quality Assurance
Certification
- Certified WalkMe Builder Level I
- Certified WalkMe Builder Level II
- MASTERCLASS: EMBRACING DIGITAL ADOPTION EXCELLENCE
- DIGITAL ADOPTION TECHNICAL TRAINING | SELF STUDY
Timeline
Advisor
Dell Technologies
04.2023 - Current
Senior Analyst Sales Operation
Dell Technologies
07.2019 - 03.2023
Senior Quality Specialist, Order Management
Dell Technologies
10.2017 - 06.2019
Incident Management Specialist (GTEOS)
Dell Technologies
02.2016 - 09.2017
Technical Support Representative
Dell Technologies
07.2014 - 01.2016
Bachelor of Arts -
DR. BR Ambedkar University
High School Diploma -
St. Mary’s Junior College
St. Josephs Public School
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