Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Ranjeeta Baghel

Ranjeeta Baghel

PUNE

Summary

Strategic and results-oriented IT Delivery Manager with 18+ years of proven success in managing large-scale, complex technology programs across Agile, Fixed Price, and T&M delivery models. Recognized for exceptional leadership, stakeholder management, and the ability to deliver business-critical initiatives on time, within budget, and to the highest quality standards. Adept at driving operational excellence, improving customer satisfaction, and leading global, cross-functional teams to exceed performance targets.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Lead|Senior Project Manager|Agile Coach

Infosys Ltd.
PUNE
10.2021 - Current
  • Serving as Senior Project Manager and Infosys SPOC, overseeing end-to-end delivery processes for critical software deployments at client site.
  • Led delivery of 15 concurrent projects worth $10M+, achieving 95% on-time delivery rate, 98% client satisfaction score, Zero critical defects in production releases, Successfully delivered 100% of projects within agreed scope.
  • Managing a large program of 150+ team members across T&M and Fixed Price models within an Agile Framework, ensuring seamless integration and rapid deployment.
  • Boosted customer satisfaction score by 20% through effective service delivery, robust client relationship building, and proactive issue resolution.
  • Reduced service level agreement (SLA) breaches by 15% through effective management and mitigation of customer escalations, minimizing disruptions.
  • Developed and led large, cross-subject area, multi-functional, and global teams, fostering a collaborative environment that prioritizes continuous improvement.
  • Contributed to strategic planning by aligning release schedules with broader business objectives and ensuring new features are properly integrated.
  • Managed RFP (Request for Proposal) processes, contributing to business development and project acquisition.
  • Partnered with product owners, engineering leads, and clients to define scope, priorities, and roadmaps.
  • Implement agile delivery practices, reducing cycle time and increasing team throughput.
  • Managed project risks, dependencies, and escalations to ensure uninterrupted delivery.
  • Conducted regular governance sessions with executives, providing transparent progress reports and financial updates.

Senior Test Lead/Scrum Master

TIAA
Pune
03.2018 - 10.2021
  • Drove agile adoption as a Certified Scrum Master, improving team efficiency and accelerating software delivery cycles.
  • Spearheaded QA initiatives, ensuring integrity and readiness of software releases for deployment.

Senior Test Lead

Zensar Technologies
04.2017 - 02.2018
  • Directed QA strategies, ensuring comprehensive test coverage and release readiness.
  • Enhanced testing methodologies, improving defect detection and accelerating test cycles.

Test Lead

Wipro Technologies Pvt. Ltd.
12.2011 - 12.2016
  • Led testing teams and managed test cycles, ensuring thorough certification and successful software rollouts.

Senior Test Engineer

Cybage Softwares Pvt.Ltd.
07.2010 - 11.2011
  • Executed comprehensive testing, identifying and resolving defects to support timely and stable software delivery.

Test Engineer

Virstra I-Technology Pvt. Ltd.
04.2008 - 06.2010
  • Performed functional and non-functional testing to ensure software quality.

Test Engineer

WNS Global Services
12.2005 - 02.2008
  • Gained foundational experience in software testing and quality assurance practices.

Education

Bachelor of Engineering -

Shri Ramdeobaba Kamala Nehru Engg. College
Nagpur
01.2004

Skills

  • Delivery & Program Management: End-to-End Delivery, Release Management, Budget & Resource Planning, KPI Tracking & Reporting, Vendor & Contract Management,Budget & Resource Planning,
  • Methodologies: Agile (Scrum Master, SAFe), Scrum, Kanban
  • Leadership & Communication: Stakeholder & Client Engagement, Risk & Issue Management, Process Improvement & Governance Technical Tools: Jira, Confluence, Azure DevoOps

Certification

  • Certified Scrum Master, Scrum Alliance, 01/19
  • ISTQB Certification Foundation Level, 01/16
  • Diploma in Software Testing, 01/06
  • Certified SAFE 6 Product Owner/Product Manager
  • Certified SAFe Agilist 5

Accomplishments

  • Delivered 95%+ on-time project completion rate for large-scale global programs.
  • Consistently exceeded SLA metrics, contributing to client retention and portfolio growth.
  • Managed global delivery teams, improving delivery velocity by streamlining processes.
  • Recognized with 'Best Team Excellence' (2023) and 'Outstanding Project Management' (2024) awards.

Languages

  • English, First Language
  • Hindi, First Language
  • Marathi, Proficient (C2)

Timeline

Delivery Lead|Senior Project Manager|Agile Coach

Infosys Ltd.
10.2021 - Current

Senior Test Lead/Scrum Master

TIAA
03.2018 - 10.2021

Senior Test Lead

Zensar Technologies
04.2017 - 02.2018

Test Lead

Wipro Technologies Pvt. Ltd.
12.2011 - 12.2016

Senior Test Engineer

Cybage Softwares Pvt.Ltd.
07.2010 - 11.2011

Test Engineer

Virstra I-Technology Pvt. Ltd.
04.2008 - 06.2010

Test Engineer

WNS Global Services
12.2005 - 02.2008

Bachelor of Engineering -

Shri Ramdeobaba Kamala Nehru Engg. College

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Ranjeeta Baghel