RANJEETA MATHUR

• Handling grievance cases through calls and emails.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Ensure operational processes and resolutions as per the IRDA TAT, and guidelines.
• Provide education, know-how, and expertise on various products and processes to provide faster resolution to the customers.

All types of payout processing through the system (OPUS), which includes maturity payouts, partial withdrawal payments, and surrender.

Verifying the documents received through the customer. (KYC/bank documents).

Ensure all the payouts are released to the customer within the IRDA guidelines.

• Worked in the customer experience team to provide resolution to the customers.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.