Spend time with my family anf friends whenever possible
Ranjeeta Tripathi
Senior Manager Finance,Operations & Transformation
Hyderabad,TG
Work Preference
Summary
Senior Manager – Finance Operations & Transformation leading global Finance & Accounting and Order-to-Cash (O2C) operations across 50+ countries. Owns service delivery, SLA/KPI governance, escalation management, workforce planning, and governance, risk & compliance (GRC) controls across billing, collections, cash applications, master data management, order management and dispute resolution. Drives Lean/Six Sigma transformation with ERP-enabled automation and process standardization that improves efficiency, quality, and operating resilience.
Overview
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1
Language
5
5
Certificates
20
20
years of professional experience
Work History
Senior Operations Manager
GENPACT INDIA PVT LTD
Hyderabad, Telangana
06.2023 - Current
- Led end-to-end Finance & Accounting operations across 50+ countries, with deep expertise in O2C, Billing, Collections, Cash Applications & Disputes, and Contract & Order Management.
- Owned service delivery performance across global Finance Operations, ensuring timely and accurate execution, SLA/KPI adherence, quality, governance and customer outcomes.
- Monitored operational performance and delivery ownership across reporting structures, identifying process dependencies, service gaps and opportunities to improve overall Finance Operations effectiveness.
- Acted as a trusted client and stakeholder partner, resolving escalations, aligning cross-functional teams and maintaining clear governance and executive communication in a global matrixed environment.
- Led workforce and capacity planning, hiring, retention, talent development and leadership engagement to align resources and capabilities with evolving business requirements.
- Identified operational risks, service failures and process gaps; drove mitigation through controls, preventive actions, process standardization and continuous improvement.
- Led Finance Operations transformation initiatives using Lean/Six Sigma, including VBA-led auto-match (QPA), billing optimization and credit/rebilling improvement, delivering 50% process improvement and supporting CoE establishment.
- Strengthened knowledge management, SOP governance and process standardization to improve operational resilience, consistency and scalability across Finance Operations.
Operations Manager
GENPACT INDIA PVT LTD
Hyderabad, Telangana
01.2019 - 05.2023
- Spearheaded Cash Application and Billing operations across 30+ countries, ensuring service delivery, TAT, accuracy, quality and SLA/KPI performance.
- Maintained low unapplied cash, eliminated billing gaps and strengthened operational monitoring through disciplined governance and performance management.
- Enforced OTC controls, governance and access/ID management protocols, raising and addressing compliance and operational risks.
- Institutionalized 100% SOP coverage, process standardization and consistent execution; strengthened knowledge resilience through cross-training.
- Led offshore transition of UK Collections including team ramp-up, SOP design, knowledge transfer and ERP enablement using SAP, CORA and client platforms.
- Drove continuous improvement and process harmonization with global and European stakeholders, delivering measurable productivity uplift.
- Developed team capability and a data-driven improvement culture, achieving 95%+ Lean/Green Belt certification across the team.
Assistant Manager
GENPACT INDIA PVT LTD
Hyderabad, Telangana
06.2012 - 10.2015
- Stabilized critical O2C processes through backup models, SOPs, process flow charts and team refreshers, improving efficiency by 90%.
- Reduced past due from 5% to 2% and achieved a 40% month-on-month decrease in credits >30 days while consistently meeting SLAs and KPIs.
- Led AR cleanup, clearing items with $1M net past-due impact in the >90-day aging bucket; implemented debit write-offs reducing past due by 5–10% on average.
- Transitioned ownership of month-end reporting, quarterly tax file preparation, cash forecasting on non-productive invoices, order releases and credit management.
- Maintained 100% TAT and accuracy in cash application and customer master data management with near-zero reporting misses.
- Supported people stability and engagement, sustaining 0% attrition and receiving HR recognition.
Senior Management Trainee
GENPACT INDIA PVT LTD
Hyderabad, Telangana
02.2011 - 05.2012
- Maintained SLA compliance across portfolios
- Sustained delinquency below $1M through proactive reviews, performance monitoring and risk mitigation.
- Improved collections and model through dashboard governance, SOP enhancements and process transformation.
- Developed talent through coaching and earned Management Excellence Award for results and zero escalations.
Business Analyst
GENPACT INDIA PVT LTD
Hyderabad, Telangana
10.2009 - 01.2011
- Led coaching, escalation management, customer engagement and complex bankruptcy resolution.
- Delivered 100% process training and knowledge transfer, strengthening governance and operational capability.
- Managed high-value development portfolios covering collections, reserve optimization, audit compliance, performance analytics and actionable insights.
- Applied Value Stream Mapping (VSM) and FMEA to continuous improvement, delivering 50% process efficiency improvement.
Process Developer
GENPACT INDIA PVT LTD
Hyderabad, Telangana
06.2006 - 10.2009
- Resolved complex account issues and supported recovery of $2M+ in bad-debt reserves through analysis and execution.
- Coached peers and onboarded new hires while managing portfolio responsibilities and supporting team performance.
Education
Bachelor of Commerce - Finance & Accounting
Ram Mohan College
Kolkata, India04-2003
Skills
Finance operations
Service delivery management
Client / stakeholder management
Workforce & capacity planning
Lean Six Sigma
Process standardization
Governance & reporting
Risk identification & mitigation
Continuous improvement
Root cause analysis
Certification
Certified Lean & Green Belt, Lean Six Sigma
Timeline
Senior Operations Manager
GENPACT INDIA PVT LTD
06.2023 - Current
Operations Manager
GENPACT INDIA PVT LTD
01.2019 - 05.2023
Assistant Manager
GENPACT INDIA PVT LTD
06.2012 - 10.2015
Senior Management Trainee
GENPACT INDIA PVT LTD
02.2011 - 05.2012
Business Analyst
GENPACT INDIA PVT LTD
10.2009 - 01.2011
Process Developer
GENPACT INDIA PVT LTD
06.2006 - 10.2009
Bachelor of Commerce - Finance & Accounting
Ram Mohan College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 80 in the development of multiple projects. Ex- Cash Automation from 50 to 80% across Europe and APAC regions, Invoicing efficiency improvement with 50% quality enhancement, Quality framework establishment for Invoice to Cash, GRC set up and monitoring mechanism.
Interests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
LANGUAGES
English
Hindi
AWARDS & RECOGNITION
Management Excellence Award, Exemplary Performance Award, Bronze Award, Training Catalyst Recognition