Ranjit Dhal
Rajgangpur
Summary
Results-oriented Lead Sales and Operation Planning professional with 21 years of experience in driving performance improvement and enhancing customer satisfaction. Skilled in team leadership, operational oversight, and supply chain coordination to ensure timely dispatch and fulfilment of customer needs. Adept at data analysis and performance reporting, contributing to strategic decision-making and improved efficiency. Proven ability to foster long-term customer relationships and streamline processes for optimal outcomes.
Overview
21
21
years of professional experience
Work History
Sr. Manager Sales and Operation Planning
IFGL Refractories Ltd
Rourkela
03.2024 - Current
- Prepare monthly sales plans and forecasts for upcoming months daily updates.
- Diagnose daily despatch issues and correct logistics planning problems promptly.
- Develop and implement process of error free documentation with uniform dispatch strategy.
- Handled customer concerns and escalated major issues to Management promptly.
- Meet Delivery schedule by planning and coordinating with Production, QA and SALES through SAP SD module.
- Prepared written communications documents and reports based on SAP S4HANA.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Managed crisis situations, mitigating risks and maintaining business continuity during challenging periods.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Monitored staff performance and developed improvement plans.
- Led operations team in daily tasks, optimising workflow and increasing efficiency.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Coordinated with IT departments to implement cutting-edge technology solutions, improving operational efficiency and data security.
Customer Sales Representative
RHI MAGNESITA INDIA LTD
Rajgangpur
01.2023 - 03.2024
- Processed sales orders in SAP S/4HANA to fulfil customer requests.
- Updated material readiness status and notified sales team for timely follow-up on payments.
- Coordinate sales and transport teams to dispatch materials on schedule.
- Reviewed and corrected MIS data to ensure accuracy for planning, positively impacting despatch planning, inventory management, and customer satisfaction.
Order Management Executive.
DALMIA BHARAT REFRACTORIES LTD
Rajgangpur
04.2017 - 01.2023
- Process sales orders in SAP and maintain order accuracy throughout fulfilment.
- Produce stock availability reports against sales orders to prevent allocation mismatches.
- Coordinate with production and quality teams for material dispatch readiness.
- Tracked consignments to ensure on-time delivery at each shipment milestone.
- Resolve complaints about short shipments, delays, or damaged materials promptly.
- Delivered sales-related reports to sales manager and team to facilitate follow-up actions.
- Prepared monthly sales budgets aligned with dispatch planning cycles for accurate forecasting.
- Review budget versus despatch figures and explain variances for accuracy.
- Handle 3rd party inspection arrangements at manufacturing works and document outcomes.
Production Shift In-charge in Concast Plantt
Dalmia OCL
Rajgangpur
09.2005 - 01.2017
- Coordinated manpower across shifts to ensure consistent production coverage and responsiveness.
- Maintained production plan accuracy to support stable manufacturing flow.
- Monitored production schedule adherence and assessed supply status to facilitate timely next steps.
- Compiled daily, weekly, and monthly inventory and raw material planning data to support efficient operations.
- Ensured safety and quality standards were met in green product manufacturing section.
Education
Bachelor of Science -
Utkal University
Bhubaneshwar, Odisha01-1998
Skills
- SAP S/4HANA SD
- Supply chain coordination
- Order fulfilment
- Inventory management
- Data analysis
- Performance reporting
- Project planning and coordination
- Customer relationship management
- Team leadership and motivation
- Commitment to excellence
- Strategic planning
Accomplishments
- Systematic format developed for Monthly Budget Planning Vs Despatch.
- Inventory Controlled for Mini Steel.
- Delivery Advice format developed for Packaging Dept.
- Core Team Member to Implement SAP Project for SD Module & Lead Team for QC and Audit Activities.
- Developed and defined Despatch Advice system and OTIF calculation for performance analysis.
- Develop and implement process of error free documentation with uniform dispatch strategy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Manager Sales and Operation Planning
IFGL Refractories Ltd
03.2024 - Current
Customer Sales Representative
RHI MAGNESITA INDIA LTD
01.2023 - 03.2024
Order Management Executive.
DALMIA BHARAT REFRACTORIES LTD
04.2017 - 01.2023
Production Shift In-charge in Concast Plantt
Dalmia OCL
09.2005 - 01.2017
Bachelor of Science -
Utkal University