Listening Music
Ranjit Jagannath Shinde
Mumbai
Summary
Technically sophisticated and IT professional with 9+ years of experience in IT service desk Management. Highly adept in systems analysis, troubleshooting, asset management, and ensuring timely delivery and working towards agile and permanent resolution. Exhibits excellent organizational and problem-solving skills. A team player, who can work unsupervised, accomplishing multiple priorities in aggressive timelines. Can undertake responsibilities beyond job titles. Proficient in interacting with internal as well as external customer for IT related support.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Desktop Level 3 Engineer
WIPRO PVT LTD.
09.2020 - Current
- Company Overview: Client: Tata Trent Ltd & Trent Hypermarket Ltd.
- Handling daily tickets & ensuring resolution within SLA
- Handling team of 2 engineers for End User support.
- Attend users calls
- Provide support to VP/VIP User like Chairman, CEO, CFO & Foreign Visitors
- Printer Configuration & Installation at Server and client
- Arrange Video Conference call for different location of Tata Trent
- Administration of WIFI Network
- Doing follow up with HP, Dell, vendor for laptop issues
- Installing Windows Service Pack Patches & Windows Security Patches.
- Installation, Repair of Operating Systems.
- Installation and Upgradation Hardware Parts of Laptops/Desktops
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maximized resource utilization through efficient project management and prioritization of tasks.
Customer Support Associate /DL2
Uptime Technologies Pvt ltd.
02.2017 - 04.2020
- Company Overview: Client: Total Oil India Pvt Ltd.
- Hardware Troubleshooting
- New Desktop installations according to company's policy
- Installation, Repair of Operating Systems
- Installing Windows Service Pack Patches & Windows Security Patches
- Remote Application Installation & Configuration
- User profile backup
- Configuring and Managing Network Printers & Local Printers
- Configuring & Troubleshooting MS Outlook 2003,2007,2013,2016
- Configuring & Troubleshooting Outlook Express 2003& 2013
- Installation & configuration of DHCP & DNS
- Client: Total Oil India Pvt Ltd.
Desktop Support Engineer + Team Lead
Sysnet Global Technologies Pvt Ltd
04.2015 - 02.2017
- Company Overview: Client: Punjab National Bank (CSMT- Fort)
- Handling team of 3 engineers for End User Support
- Handling 6 Branches of PNB with 3 Engineers.
- Daily Monitoring of Servers and Network and escalating the issues.
- Monitoring daily backup.
- Troubleshoot Login IDs & Email IDs related issues
- Managing Network Drives
- Providing Daily End User Support.
- Given Support to VIP Users
- Client: Punjab National Bank (CSMT- Fort)
Education
T.Y.B.COM -
MAHATMA PHULE EDUCATION SOCIETY, COLLEGE OF ARTS & COMMERCE, NIGHT COLLEGE
01.2013 - 01.2014
H.S.C - undefined
Nav - Hind Jr. College of [M.C.V.C]
01.2008 - 01.2009
S.S.C - undefined
Raja Shivaji Vidyalaya Dadar
01.2007 - 01.2008
Skills
- DHCP & DNS Configurations
- Network management
- Active directory management
- IT Service Desk Management
- Hardware troubleshooting
- Critical thinking capacity
- Advanced problem solving
- Strong communication
- Time management
- Team collaboration
- Root-cause analysis
Interests
Internet Surfing
Watching Web series & Movies
Additional Qualifications
- CCNA R&S and CCNP SWITCH from RST Forum
- MS OFFICE 2003, 2007, 2010,2019, O365.
- Windows server 2016
Timeline
Desktop Level 3 Engineer
WIPRO PVT LTD.
09.2020 - Current
Customer Support Associate /DL2
Uptime Technologies Pvt ltd.
02.2017 - 04.2020
Desktop Support Engineer + Team Lead
Sysnet Global Technologies Pvt Ltd
04.2015 - 02.2017
T.Y.B.COM -
MAHATMA PHULE EDUCATION SOCIETY, COLLEGE OF ARTS & COMMERCE, NIGHT COLLEGE
01.2013 - 01.2014
H.S.C - undefined
Nav - Hind Jr. College of [M.C.V.C]
01.2008 - 01.2009
S.S.C - undefined
Raja Shivaji Vidyalaya Dadar
01.2007 - 01.2008
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