VECHALAPU PRAKASH
Visakhapatnam
Summary
As an IT System support Engineer, I have 6+ Years of experience in various areas with a requisite Qualification including. Windows server installations & Services configurations, Desktop and Laptop, Network (WAN & LAN) trouble shooting.
Overview
3
3
years of professional experience
Work History
L2 Desktop Support Engineer
Microcare Computers Pvt Ltd
Visakapattanam
04.2021 - Current
- Implement a comprehensive patch management strategy aligned with HSL IT goals and security requirements Using Manage Engine Endpoint Central. This includes establishing policies, procedures, and guidelines for patch management activities and/or adhere to existing standards, policies, processes, procedures, governance, compliance and security standard.
- .Overview the coordination with the IT teams to conduct thorough testing of patches in a controlled environment, such as a testing or Pre-Production Environments. Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications.
- Plan and coordinate the deployment of patches across the HSL infrastructure & Applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations.
- Review the reports on patch management activities, compliance status, and key performance indicators for management review.
- Manage and maintain the Seqrite endpoint security tool for HSL Systems.
- Performed periodic maintenance tasks such as patching, security updates and virus scans.
- Performed preventive maintenance of customer systems as per schedule.
- Analyzed complex problems and identified root causes of system failures.
- Prepared detailed reports of system performance after installation or upgrades.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Responded quickly to emergency calls from customers regarding technical issues.
- Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
- Maintained accurate documentation of all IT assets including desktops, laptops, printers.
- Maintained positive working relationship with fellow staff and management.
Desktop Support Engineer L2
Comnet Solutions Pvt ltd.
Visakapattanam
04.2021 - 09.2023
- Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology
- Assembling and reassembling of computer peripherals
- Software Installations, Windows Patch Upgradations, LAN troubleshoots, Maintain hardware and Other Network devices peripheral equipment Inventory
- Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels
- Installation & Configuration of McAfee Antivirus
- Outlook installations and troubleshooting
- To inform the backend Teams severity levels in process
- We are providing support through the phone and remote resolving the user’s issues
- Unlocking the Domain Accounts
- Adding the client systems in Domain and moving to the AD
- Windows and McAfee Patches are updating through manual critical positions
- We are taking the users systems in remote using third party tools
- Install and test a required of application programs on user workstations.
Network Deployment Engineer L1
ACT fiber Net Pvt Ltd.
- Client Location Site Survey for Cable laying
- Supervise the cable work in client area location
- Internet delivery to the Clients
- Client end internet issues checking and check the end devices issues
- Router and Switches installations
- Wi-Fi Routers Configurations
- Gathering client’s requirements
- Involved in Cluster Rooms implementations.
Education
B. Tech (ECE) -
Asia Institute of Engineering And Management
01-2013
Diploma in ECE -
GOVT Polytechnic College
Narsipatanam01-2010
SSC -
Vignana Jyothi Residential School
Srungavarapukota01-2006
Skills
- Installing, configuring Administration of windows client OS and server OS
- Windows Patch management by using Endpoint central
- maintain Antivirus management by using endpoint security tool like seqrite antivirus tool
- Configuring DNS, DHCP server
- Configure the backup management in servers
- Installation and configuring Primary and Secondary DNS
- Accounts in active directory services and additional domain
- Sharing, securing accessing files and folders
- Working knowledge with file systems & disk management
- Installation and configuration remote installation services
- Outlook Mail configurations
- Switches and Routers installations
- Wi-Fi Router Configurations
- Good Knowledge on IPV4 Addressing
- Good knowledge on LAN & WAN Technologies
Education Qualification
- B. Tech (ECE) from Asia Institute of engineering and management, 2013
- Diploma (ECE) from GOVT polytechnic College Narsipatnam, 2010
- SSC from State Board Andhra Pradesh Visakhapatnam, 2006
Personal Information
Date of Birth: 07/20/91
Address: H.NO: 5-156/16/9, teachers layout, giriprasadnagar, Sujatanagar, visakhapatnam, 530051.
Languages
- English
- Hindi
- Telugu
Disclaimer
I do hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
Languages
Telugu
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
L2 Desktop Support Engineer
Microcare Computers Pvt Ltd
04.2021 - Current
Desktop Support Engineer L2
Comnet Solutions Pvt ltd.
04.2021 - 09.2023
Network Deployment Engineer L1
ACT fiber Net Pvt Ltd.
B. Tech (ECE) -
Asia Institute of Engineering And Management
Diploma in ECE -
GOVT Polytechnic College
SSC -
Vignana Jyothi Residential School
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