Ranjith G B
Manager-Technical Product Implementation
Bangalore
Summary
With over 10 years of experience, I have successfully collaborated with top financial institutions and NBFCs, prioritizing customer success, technical setups, client onboarding, and project delivery. Throughout my career, I have taken charge of numerous software projects, working closely with both clients and teams to develop effective solutions. My expertise lies in Account Aggregator integrations and the associated certification processes, having seamlessly handled API integrations for major banks such as SBI, BOI, and IDFC. Recognized for proactive issue identification and resolution, dedicated to putting clients first and employing strategic thinking. Possess strong communication skills when engaging with stakeholders, excel in process automation, and adhere strictly to security and compliance protocols.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
MANAGER – TECHNICAL PRODUCT IMPLEMENTATION
PERFIOS SOFTWARE SOLUTIONS
04.2022 - Current
- Led the delivery and integration of technical solutions for top financial institutions and NBFCs.
- Managed end-to-end API integrations, resolving issues and ensuring smooth transition to production through effective troubleshooting.
- Managed multiple concurrent implementations of various products.
- Served as the bridge between clients and internal teams for collecting requirements, SOW documentation, and development planning.
- Oversaw UAT deployment, QA coordination, and ensured timely production rollouts.
- Guided clients through implementation by providing Postman collections and detailed API documentation.
- Maintained strong client relationships through proactive engagement and technical consultation.
- Coordinated with cross-functional teams including Engineering, QA, Product, and Support to streamline end-to-end delivery processes.
- Played a pivotal role in client onboarding, ensuring seamless knowledge transfer and setting clear delivery expectations.
- Collaborated with Product Managers to provide client feedback for product enhancement and roadmap alignment.
- Led sprint planning and regular status review meetings, ensuring transparent tracking of progress and blockers.
- Created reusable documentation templates and checklists to standardize project implementation practices.
- Mentored new team members and conducted onboarding sessions for improved ramp-up time.
- Supported pre-sales efforts by participating in solution walkthrough and responding to technical queries during client evaluation phases.
- Established performance goals to the team and provided feedback on methods for reaching those milestones.
CUSTOMER CONSULTANT
PLANVIEW
12.2020 - 03.2022
- Delivered resolution plans and provided direct client support during production emergencies.
- Boosted SLA performance from 92% to 95%+ by optimizing support workflows.
- Received 'Pat On Back' award for critical client issue resolution.
- Assigned tickets and resolved issues while meeting SLA requirements.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
SENIOR ASSOCIATE SUPPORT ENGINEER
SDL TECHNOLOGIES INDIA PVT LTD
02.2017 - 12.2020
- Resolved client-reported L2/L3 technical issues, ensuring high satisfaction and accuracy.
- Collaborated with engineering for bug resolution and performed QA testing.
- Created internal documentation and knowledge base articles for training and troubleshooting.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
JUNIOR SOFTWARE ENGINEER
ATLAS SYSTEMS
06.2014 - 02.2017
- Handled L3 tickets and provided code-level fixes for production issues.
- Debugged software bugs using logs and testing frameworks.
- Worked on feature enhancements and maintained issue resolution documentation.
- Contributed to innovative solutions with thoughtful problem-solving techniques.
Education
Master of Computer Applications -
Visvesvaraya Technological University
BMS Institute Of Technology 01.2011 - 01.2014
Skills
Project management
Certification
ITIL Foundation Certificate
Timeline
MANAGER – TECHNICAL PRODUCT IMPLEMENTATION
PERFIOS SOFTWARE SOLUTIONS
04.2022 - Current
CUSTOMER CONSULTANT
PLANVIEW
12.2020 - 03.2022
SENIOR ASSOCIATE SUPPORT ENGINEER
SDL TECHNOLOGIES INDIA PVT LTD
02.2017 - 12.2020
JUNIOR SOFTWARE ENGINEER
ATLAS SYSTEMS
06.2014 - 02.2017
Master of Computer Applications -
Visvesvaraya Technological University
01.2011 - 01.2014
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