Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
SOFT SKILLS
Timeline
Generic
RANJITH G KIZHAKKE THIYYADI

RANJITH G KIZHAKKE THIYYADI

Thrissur

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Flexible hard worker ready to learn and contribute to team success.

Overview

18
18
years of professional experience

Work History

Service Manager

POORNASREE Equipment’s
KOCHI
08.2019 - Current
  • Handling all India service operations, supporting dealers and branch operations, and all service-related activities.
  • Current work experience.
  • Managed daily operations of service department to ensure smooth workflows.
  • Coordinated service schedules for technicians and optimized resource allocation.
  • Trained and mentored junior staff on equipment maintenance procedures.
  • Developed customer service strategies to enhance client satisfaction and retention.
  • Oversaw inventory management and procurement of necessary parts and tools.
  • Implemented process improvements to increase efficiency in service delivery.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.

Maintenance Engineer

KORES (INDIA) LTD (bcsd)
10.2008 - 01.2010
  • Senior Maintenance Engineer From (2010 to 2014)
  • Asst Branch Maintenance Manager (from 01.12.2014 to 31.07.2019)
  • Organization

Business Development Officer

Reliance Communication
Thrissur
09.2007 - 09.2008
  • Handling Branch operations, sales support, customer handling (CRM) activities and Branch administration works, Achieving the Branch service target, Managing the inventory and stocks, technical support, supporting SAP operation etc. Taking care of stores and spare managements.
  • Experience in Banking products eg: currency sorter, Check scanner, MICR Encoders, Fake note detection machine and office auto machine (digital duplicator eg: RISO, RONGDA )
  • Pervious Work Experian’s

Education

Diploma - Electronics

01.2007

KGCE - ELECTRONICS

DEPARTMENT OF TECHNICAL EDUCATION
01.2005

10th -

Board of Examinations
Kerala
01.2002

Skills

  • Operating Systems: Microsoft Windows XP, Windows 7, Windows 81
  • Software exposure: Microsoft Office XP/2000
  • MS Office Package: Word, Excel, PowerPoint
  • Well-experienced in ERP software applications

Languages

Internet Operations , little hardware and software knowledge also, English : Read, Write and Speak, Hindi : Read, Write and Speak, Tamil : speak, Malayalam : Read, Write and Speak

Hobbies and Interests

Traveling and making friends, Interacting with others, Listening to Music, Reading, Playing Drums

Accomplishments

  • Improved customer relations
  • Improved the branch's turnover and profitability
  • Increased the businesses like AMC, by back, etc
  • 2-time Best Employer Award in Kores India Ltd (BCSD division)

SOFT SKILLS

  • A practical and systematic approach.
  • Enthusiastic and dedicated to the companies objectives.
  • Ability to accommodate myself with any joint endeavor

Timeline

Service Manager

POORNASREE Equipment’s
08.2019 - Current

Maintenance Engineer

KORES (INDIA) LTD (bcsd)
10.2008 - 01.2010

Business Development Officer

Reliance Communication
09.2007 - 09.2008

Diploma - Electronics

KGCE - ELECTRONICS

DEPARTMENT OF TECHNICAL EDUCATION

10th -

Board of Examinations

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RANJITH G KIZHAKKE THIYYADI