Ranjith S B
Bengaluru
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
Work History
Senior Operations Analyst
Razorpay software pvt.ltd
Bangalore
10.2020 - Current
- Analyzed and monitored daily operations to identify areas of improvement.
- Performed root cause analysis to resolve complex operational issues quickly and effectively.
- Identified opportunities for process automation utilizing appropriate technologies.
- Conducted data-driven analysis to improve operational efficiencies and reduce costs.
- Designed detailed reports and dashboards for senior management highlighting key performance metrics.
- Conducted training sessions, audits, and task monitoring to ensure adherence to best practices and continuous process enhancements, leading to a 30% improvement in process efficiency.
- Successfully managed and resolved 95% of customer issues, ensuring a seamless and satisfactory experience from start to finish.
- Conducted in-depth investigations on merchant accounts to meet financial partner requirements and ensure compliance, achieving a 20% improvement in compliance rates.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Education
BBA -
AMC City Institute
Bangalore03-2019
High School Diploma -
Oxford Institute of Technology
Bangalore 01-2015
Skills
- Process Optimization & Automation
- Project Management & Cross-functional Collaboration
- Regulatory Compliance & Risk Management
- Stakeholder Management & Reporting
- Problem-Solving & Critical Thinking
- Attention to Detail & Accuracy
- Operations research
- Cost-reduction strategies
- Team Training
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Accomplishments
- Most Valuable Player [Razorpay Software Pvt Ltd]
- Rookie Award [Razorpay Software Pvt Ltd]
Timeline
Senior Operations Analyst
Razorpay software pvt.ltd
10.2020 - Current
BBA -
AMC City Institute
High School Diploma -
Oxford Institute of Technology
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