Seema Kiran
Sales Operation Analyst
Summary
Results-oriented Sales Operations Analyst with expertise in business analysis and project management. Specializing in maximizing sales efficiency through process improvements and automation. Proven ability to lead teams, enhance operational effectiveness, and optimize sales processes to achieve organizational goals. Committed to delivering strategic insights and solutions that drive revenue growth.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Sales Operations Analyst
Oracle
09.2021 - Current
- Provide end to end system, process and general support to the sales team, resolve roadblocks and help to facilitate closure of complex deals
- Identify potential risks in deal proposals and suggest mitigating strategies
- Spearheaded a project to streamline the CPQ (Configure, Price, Quote) process, reducing quote generation time by 40% and improving sales cycle efficiency
- Work with Alliance and channels team to support Partner business and deliver optimized, partner transaction quote to order support to Oracle partners
- Develop a strong partnership with the business to become a trusted advisor and point of escalation for the aligned sales team in terms of process, insights and tools
- Implemented a new sales forecasting system, improving forecast accuracy by 25% and enabling better resource allocation for the sales teams
- Assist with on-boarding of new hires and new sales representatives
- Develop enablement materials to support the sales team's ongoing education
- Oversee the integration of new sales technologies, enhancing operational effectiveness
- Lead Sales operations team, driving strategic planning and execution to maximize revenue growth
- Monitor sales performance metrics, identifying areas for improvement and implementing corrective actions
- Design and deliver sales training programs, improving team skills and performance
- Negotiate contracts and agreements with suppliers to support sales operations
Global Approver
Oracle
06.2018 - 09.2021
- Manage cross border approvals for all Line of Business – Cloud, Software, Consulting, Support
- Provide guidance on Oracle's standard contracting practices and help to manage Oracle's contractual risk globally at the deal level
- Work and collaborate with VAT, TAX, Immigration and various other internal teams to provide final disposition on deals
- Project Management and Automation of Projects initiated within the team; Contract entity change for a particular country, Automation of Approval Tool
- Drive policies and procedures that monitor and support the organization’s operational and financial business objectives
Lead Analyst - Order Management Team
Oracle
06.2012 - 06.2018
- Validate contract packages for accuracy and book in accordance with Oracle’s policy
- Use Oracle R12 application to audit and book orders
- Involved in transition of ACS (Advanced Customer Support), Cloud Quoting and Booking process
- Managed Projects; TAT (Turnaround time), Knowledge Management, Input Quality
- Conduct training and Refresher training for new hires and existing team members
- Content Management: Periodic review of Process document to ensure they are updated
- Quality Improvement and Scalability: Define Internal Audit Process
- Conduct Audits, enhance Process Checklist and Audit Checklist periodically
- Track Escalations, analyze for RCA, CAPA and recommend solutions
- In-depth knowledge on ERP Quote to Order and Order-to-Cash process
Part of Contract Compliance Team
Hewlett Packard
05.2010 - 06.2012
- Proven track record of savings to the tune of $3 Million
- Carry out audit of Payable function
- Comprehensive Supplier review across the globe
- Review of contracts between the company and the vendors across the globe
- Reconciliation between the company and the vendors
- To verify the efficacy of the company's payment database
- To identify the leakage of funds; process gaps and to recover the same from suppliers (including any unallocated funds) if any
- Based on the above improve the process gaps
- Providing status updates involving reporting of various logs including preparation and analysis of Metric
Part of Accounts Payable Team
Hewlett Packard
02.2005 - 12.2006
- Processing Vendor invoices
- Ensured timely payments
- Interface with clients for resolving issues relating to invoice processing and payments
- Deft in arriving at solutions for the late payments and sigma deviations
- Ensuring passing of monthly accruals
- Month-end reporting
Education
Bachelor of Commerce -
Bangalore University
MBA -
Symbiosis Distance Learning
Skills
Forecasting and Planning
Territory planning & quota management
Process Optimization & Automation
Project Management & Problem Solving
Pricing & discounting strategies
Business intelligence
CPQ (Configure, Price, Quote) tools
Sales Enablement & Collaboration
Revenue Recognition & Compliance
Contract Management
Projects
Automation of Territory and Sales Compensation Dashboard
Accomplishments
- Automation of Territory and Sales Compensation Dashboard - Designed and implemented an automated dashboard to streamline sales territory management and compensation processes,enhancing operational efficiency.
- Automation of Approval Tool - Spearheaded the successful automation of the approval tool to optimize workflows, resulting in improved efficiency for internal processes.
- Knowledge Management Project - Executed a Knowledge Management Project that significantly enhanced the team's skill set matrix from 50% to 75%, fostering aculture of continuous learning and development.
Systems Applications
- SAP
- Tally
- Oracle R12 application
- Proficient in MS-Office (Word/Excel)
Previous Assignments
- Best Praktizes, 05/01/04, 01/01/05, Management Trainee
- Prasad & Suresh Chartered Accountants, Audit Assistant
Personal Information
Marital Status: Married
Timeline
Sales Operations Analyst
Oracle
09.2021 - Current
Global Approver
Oracle
06.2018 - 09.2021
Lead Analyst - Order Management Team
Oracle
06.2012 - 06.2018
Part of Contract Compliance Team
Hewlett Packard
05.2010 - 06.2012
Part of Accounts Payable Team
Hewlett Packard
02.2005 - 12.2006
Bachelor of Commerce -
Bangalore University
MBA -
Symbiosis Distance Learning