Kalepu Chandana Deepthi
Rajahmundry
Summary
Sales Operations Analyst with 3 years at TrueBlue, skilled in Salesforce, Power BI, and Excel, supporting EMEA sales with quoting, reporting, and CRM operations. Holds an MBA in Finance, with hands-on SQL experience, and strong analytical and process improvement expertise.
Overview
3
3
years of professional experience
Work History
Sales Operations Analyst
TrueBlue LLP ( Client company - Dell Technologies )
05.2022 - 02.2025
Sales Operations Analyst – STS (Sales Tool Support) L1, EMEA Region:
- Managed CRM system updates to ensure accurate tracking of customer interactions.
- Supported internal sales teams across EMEA as the primary contact for quote creation, modifications, and tool-related requests.
Resolved client queries via Salesforce Lightning, ServiceNow, email, Teams, and live chat. - Escalated complex quoting and system issues to leads and IT teams, ensuring timely resolution.
Created test cases and performed root cause analysis to troubleshoot tool bugs. - Analyzed revenue data for forecasting and inventory management.
- Monitored system performance, identified recurring issues, and implemented corrective actions.
Delivered training sessions and maintained documentation on updated procedures and best practices. - Supported tool implementations and improved workflows through detailed analysis and ticket resolution.
- Collaborated with cross-functional teams to identify and resolve operational and performance gaps.
Education
Master of Business Administration - FINANCE
Aditya Engineering College
Surampalem, IN-AP2022
Bachelor of Science - computer science
Aditya Degree College
Kakinada, IN-AP2020
Skills
- MS Excel
- Power BI
- SQL
- Salesforce Lightning
- Salesforce administration
- ServiceNow
- Stata, EViews (basics)
- SAP software knowledge
- PowerPoint
- MS Word
- Technical reporting
- Forecasting and planning
- Financial reporting systems
- Decision support
- Analytical and quantitative skills
- Quote management
- Customer relationship management
- Data analysis
- Pipeline management
- Order management
Organizational skills
- Collaboration and networking
- Adaptability and agility
- Time management
- Process orientation
- Problem solving
- SWOT analysis
- Effective communication and reporting
Accomplishments
- University topper – MBA (finance)
- Received performance recognition at Dell for exceeding KPIs
- Completed an MBA project on ratio analysis at Coromandel International Ltd
- Consistently achieved top ratings in academic and professional performance across multiple roles
ACADEMIC Projects
Project in MBA - a study on ratio analysis at Coromandel International Ltd
- Conducted an in-depth financial analysis using five years of company data, evaluating over 30 key ratios to assess liquidity, solvency, profitability, and efficiency
- Derived actionable insights, supported by visual reports, to enhance financial health and performance
- Utilized primary (staff interviews) and secondary (financial reports) data sources, and gained hands-on experience in financial modeling, statement interpretation, and report writing
Project in bachelor's degree - student management system using SQL and MS Access
- Developed a simple relational database for managing student records, including registration, attendance, and exam scores
- Designed entity-relationship diagrams (ERDs) and implemented a database schema
- Wrote SQL queries for data retrieval, reporting, and updates
- Demonstrated understanding of database normalization, joins, and constraints
Languages
Telugu
Advanced (C1)
C1
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Additional Information
Open to relocation across Europe or globally, as per project or role requirements For further information, I can be reached via WhatsApp or email.
Timeline
Sales Operations Analyst
TrueBlue LLP ( Client company - Dell Technologies )
05.2022 - 02.2025
Master of Business Administration - FINANCE
Aditya Engineering College
Bachelor of Science - computer science
Aditya Degree College
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