ABHIJITH SREEKUMAR
Sales Officer
UNION METRO STATION CITY,DUBAI
Summary
PROFESSIONAL SUMMARY
Highly motivated Sales and Banking professional with 4+ years of progressive experience in retail banking, customer relationship management, and financial product sales. Proven expertise in loan processing, client acquisition, cross-selling, and team coordination. Strong interpersonal skills and a results-driven attitude, seeking a dynamic opportunity in the UAE to contribute to business growth and customer success.
Overview
6
6
years of professional experience
6050
6050
years of post-secondary education
4
4
Languages
Work History
Customer Relations Manager
Mahindra Finance
Kollam
02.2025 - 05.2025
- Developed and implemented customer feedback mechanisms to enhance service delivery and improve overall customer satisfaction.
- Led training sessions for new staff on effective communication strategies and conflict resolution techniques, fostering a positive team environment.
- Analyzed customer interaction data to identify trends and recommend improvements in service processes, resulting in more efficient operations.
- Coordinated with cross-functional teams to address customer inquiries and resolve issues promptly, enhancing the customer experience.
Assistant Manager
Utkarsh Small Finance Bank
Kollam
09.2024 - Current
- Interviewing and recruiting new employees
- Monitor retail operating costs, budgets and resources
- Coordinating day-to-day operations.
- supports the branch manager in day-to-day operations, customer service, and team management
- Account Opening
- Assisting customers with requests and complaints, and providing a high level of customer satisfaction
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Relationship Manager
HDFC BANK
Kollam
04.2023 - 08.2024
- Assess loan applications and review supporting documents.
- Verify and validate loan documents like income statements.
- Assessing client needs and offering suitable home loan products. Building and maintaining relationships with clients to drive sales.
- selling and managing home loan products
- Building and maintaining relationships with clients to drive sales.
Office Assistant
Poabs Enterprises Pvt Ltd
Trivandum
04.2020 - 01.2023
- Clerical duties support the day-to-day operations of an office
- Overseeing clerical tasks, such as sorting and sending mail.
- Maintaining files.
- Welcoming visitors to your office.
- Taking and delivering messages.
- Performing general clerical and administrative tasks
Process Executive
Cogent E Service Pvt Ltd
Bengaluru
08.2019 - 03.2020
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Education
Bachelor of Arts - Bachelor of Social Work
Kerala University
Thiruvananthapuram, IN-KL06-2019
Certificate of Higher Education - HSE Biology Science
HSE
Kollam05.2016
Certificate of Higher Education - SSLC
BOARD OF PUBLIC EXAMINATION
Kollam05.2014
Skills
Sales & Customer Service
Public Relations
MS Office, Excel, CRM Tools
Banking Operations
Team Coordination & Training
CRM & Client Relationship
Loan Processing & Documentation
Loan Processing & Documentation
PERSONAL INFORMATION
- Nationality: Indian
- Marital Status: Married
- Gender: Male
- Date of Birth: 31/01/1998
PASSPORT DETAILS
- Passport no : Y8515044
- Place of issue : Trivandrum
- Date of issue : 15/09/2023
- Date of expiry : 14/09/2033
DECLARATION
I hereby declare that the information given above is true and correct to the best of my knowledge and belief.
ABHIJITH SREEKUMAR
Timeline
Customer Relations Manager
Mahindra Finance
02.2025 - 05.2025
Assistant Manager
Utkarsh Small Finance Bank
09.2024 - Current
Relationship Manager
HDFC BANK
04.2023 - 08.2024
Office Assistant
Poabs Enterprises Pvt Ltd
04.2020 - 01.2023
Process Executive
Cogent E Service Pvt Ltd
08.2019 - 03.2020
Bachelor of Arts - Bachelor of Social Work
Kerala University
Certificate of Higher Education - HSE Biology Science
HSE
Certificate of Higher Education - SSLC
BOARD OF PUBLIC EXAMINATION
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