Raghavendran K
Bangalore
Summary
Strategic Order Management Associate Manager with 15 years of experience in financial analysis, billing, procurement, and the order-to-cash process. Expertise in optimising workflows to enhance operational efficiency and customer satisfaction. Proven ability to reduce order cycle times and implement impactful solutions. Strong collaborator, driving team performance and continuous improvement through effective issue resolution and proactive communication.
Overview
19
19
years of professional experience
Work History
OTC Associate Manager
Accenture India Private
Bangalore
10.2021 - Current
- Collaborated with finance and customer support teams to reduce issue resolution time by 30%, significantly improving client satisfaction.
- Established review process, reducing billing discrepancies by 20%, which enhanced accuracy and strengthened client relationships.
- Improved team productivity by 25% through streamlined processes, cross-training, and ensuring everyone needed the tools to succeed.
- Led initiatives that cut operational costs by 15% by automating tasks and refining workflows.
- Consistently achieved a 98% compliance rate for accuracy and timeliness, building trust and reliability with stakeholders.
- Mentored team members, increasing internal promotions by 40% and fostering a skilled, motivated team.
Team Lead
Lenovo India Private Limited
Bangalore
10.2015 - 10.2021
- Led a successful SAP implementation project, improving operational efficiency.
- Developed an innovative SAP Commerce solution for manufacturing clients, boosting online sales and revenue.
- Established new processes and expanded business operations, transitioning ANZ and SEA regions to enhance market reach.
- Managed accounts payable, cash applications, collections, order fulfilment, audits, customer escalations, accounts receivable, fraud, and dispute management to ensure seamless financial operations.
- Resolved disputes with banks and customers, minimising revenue loss by implementing effective communication strategies.
- Excelled in client relationship management, securing repeat business and referrals.
Associate Manager
Vmware software india Pvt ltd
Bangalore
11.2013 - 10.2015
- Maintained partner records in SFDC, managed mergers and acquisitions, processed partner name changes, tracked partnership progression, and addressed licensing queries.
- Handled partner operations queries from VMware partners, including solution providers, service providers, and technology alliance partners.
- Supported Partner University by resolving queries related to education certificates, partner credits, and certification impacts.
Sr Process Executive
Honeywell Technology Solutions
Bangalore
05.2011 - 11.2013
- Managed all post-sales communication for Honeywell Aerospace, ensuring customer satisfaction.
- Provided post-sales service by processing warranty requests, booking replacement orders, handling returns, conducting quality checks for processed orders, and managing credits against warranty returns.
- Collaborated with quality team, manufacturing, logistics, customer business manager, and field service engineer to enhance operational workflows.
- Contributed to training team by mentoring new joiners, facilitating their onboarding and integration into the team.
Process Executive
Infosys BPO Ltd
Bangalore
11.2007 - 03.2010
- Managed end-to-end order management from booking to invoice claims on a global delivery model, addressing CRM issues including order amendments, order status, and expedites on booked orders.
- Supporting and resolving Supply Chain (SCM) and CRM related issues based on the QTC model (Quote to Cash). Single point of contact for Order management, CRM and logistics issues on a global delivery module (APAC/EMEA/USAI).
- Handled booking of purchase orders and sales orders while resolving CRM issues in B2B and B2C contexts.
- Resolved customer data issues, deal IDs, and ETA dates for Cisco sales orders, troubleshooting customers' customised configurations using online configuration tools in Oracle 11i.
- Facilitated accurate data entry into the Oracle 11i and R12 Teleservices database to support operational efficiency.
- Gained experience using the Oracle 11i application for customer and order entry tasks, enhancing system proficiency.
Education
Master of computer Application -
Bharathiar university
Coimbatore01-2014
BSC - computer technology
Kongu Engineering college
Erode01-2007
Skills
- AR Management
- Accounting Operations
- Financial Reporting
- Procurement
- SAP
- Power BI
- Excel
- Microsoft Office
- Continuous Improvement
- Process optimisation
- Third-Party Management
- Cross-functional collaboration
- Team building
- Client relationship management
- Excellent written and verbal communication skills
Projects
- Automated bulk emails for across regions
- Bulk cancellation of orders
- Safe Key to control fraud Management
- Transitioned of O2C Management E-commerce form Australia and New Zealand, Malaysia, Singapore and Thailand
- CSAT (Customer Feedback)
- RPA-Auto authorization of orders
Custom Section
- Improved order accuracy by 20% with refined processes and quality checks, boosting customer trust.
- Cut order cycle time by 25% through process optimization, allowing for faster fulfilment.
- Increased customer satisfaction by 30% with better communication and timely, accurate order processing.
- Enhanced efficiency by 15% by implementing a new order management system, reducing manual tasks.
- Reduced delivery delays by 20% by strengthening vendor relationships and improving inventory management.
- Achieved a 10% cost reduction by optimizing inventory levels and minimizing excess stock.
- Boosted team productivity by 25% through targeted training, creating a more agile team.
- Improved data accuracy by 15% with better tracking and reporting, enabling informed decisions.
Timeline
OTC Associate Manager
Accenture India Private
10.2021 - Current
Team Lead
Lenovo India Private Limited
10.2015 - 10.2021
Associate Manager
Vmware software india Pvt ltd
11.2013 - 10.2015
Sr Process Executive
Honeywell Technology Solutions
05.2011 - 11.2013
Process Executive
Infosys BPO Ltd
11.2007 - 03.2010
Master of computer Application -
Bharathiar university
BSC - computer technology
Kongu Engineering college