Ranjith Kumaar N K

Team Size: 6+ CSMs.|Portfolio Size: $8M.| Enterprise Accounts: 160

• Spearhead customer success strategy across enterprise segments, owning retention and expansion KPIs for an $8M portfolio.
• Built scalable CS systems for renewals, executive engagement, and churn prevention—boosted NRR, and streamlined onboarding.
• Led executive-level relationships and high-impact escalations, ensuring business continuity and measurable client outcomes.
• Fostered a strong coaching culture within the team, improving internal mobility, and reducing attrition.
• Collaborated closely with Sales, Product, and Engineering to improve customer journeys and support delivery.

Team Size: 5 CSMs | Portfolio Size: $30M | Enterprise Accounts: 550

• Increased multi-product adoption from 21% to 30%, and AI usage from 7% to 25% in under 9 months.
• Partnered in the execution of 'Refresh Paris,' improving executive alignment, and strategic positioning.
• Developed high-touch customer engagement programs that enhanced advocacy and improved forecast accuracy.
• Acted as a critical leader in renewal management and C-level stakeholder relationships.

Team Size: 13 CSMs.|Portfolio Size: $32M.|Accounts: 8,000 (SMB)

• Designed and scaled low-touch engagement models to optimize onboarding, reduce churn, and drive product adoption.
• Scaled the CS team from 5 to 13, taking charge of hiring, onboarding, and coaching initiatives.
• Reduced pre-1-year churn from 4.5% to 2.5%—awarded President's Club 2023.

Team Size: 11 BDRs region: North America

• Managed a team of BDRs in the outbound function, building middle-of-the-funnel opportunities for the account executives across North America by driving personalized, high-touch campaigns.
• Lead the team to conduct L1 discoveries and qualify the opportunities based on BANT criteria before passing the opportunity to the sales pipeline.
• Executed personalized, high-touch outreach campaigns, significantly improving AE handoff conversions.

• Generated 90+ qualified opportunities worth $2.3M via outbound outreach as an individual contributor.
• Lead the L1 discoveries and BANT qualification, along with the AE.

• Managed vendor performance and operational health.
• collaborated with tier 1 to tier 2 vendors
• Improved catalog accuracy and negotiated contract terms for key accounts.