RANJITH YOUNGICHO V
Chennai
Summary
I have over 14 years of experience in Cloud Technologies, IoT, Cloud Server Management, Network Administration, Linux Administration, Storage and Backup Management, and I am an ISO/IATF-certified Internal Auditor, possessing a strong technical foundation and leadership skills as a Technical Lead in IT operations. I am seeking a challenging role in a dynamic work environment that offers opportunities for continuous learning, professional growth, and career advancement, while leveraging my expertise to drive operational excellence and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Lead
E-CON SYSTEMS INDIA PVT LTD
Chennai
02.2021 - Current
- Leading the team and playing the role of Technical Lead, IT Operations, implementing IT infrastructure-related new projects. new projects.
- Veeam backup and replication, FortiGate 400E Firewall, QNAP NAS storage with hybrid S3 sync management.
- Manage network like Aruba, Cisco switches, Wi-Fi access points, and HPE Servers.
- Managing VMware, VeeAM, Forti EMS, Zoho Mail, and Patch Management.
- Manage server storage backups and conduct daily audits to ensure data integrity.
- Managing and configuring the Single-Tier, two-tier, and three-tier architecture of cloud servers.
- Ensured compliance with disaster recovery (DR) and business continuity plans through regular testing and documentation.
- Reduced storage costs through tiered storage management and data archival strategies.
- Designed and tested disaster recovery solutions, ensuring RTO/RPO compliance under SLA.
- Assisted in periodic disaster recovery drills and validated successful data restores from various backup sets.
- Configured and maintained FortiGate firewalls, including policies, NAT rules, VPNs (IPSec/SSL), and security profiles & Signatures features.
- Configured and managed QoS policies on FortiGate firewalls to prioritize critical business applications and optimize bandwidth usage.
- Performed firmware upgrades and regular backups of FortiGate configuration to ensure security and business continuity.
- Managed dynamic routing protocols (OSPF/BGP) across VPN tunnels for high-availability and load-balanced connections.
- Conducted regular security audits and recommended solutions to mitigate vulnerabilities.
- Evaluated existing applications for defects or improvements in functionality or performance.
Team Leader in Delivery Support
INFINITI SOFTWARE SOLUTIONS PVT LTD
Chennai
12.2014 - 01.2021
- Systems administration, maintenance, and monitoring of various day-to-day operations in Linux servers. Maintaining AWS, RDS, and Rackspace cloud servers.
- Led a team of 5 delivery support agents, ensuring daily operations ran smoothly and efficiently across multiple shifts.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented performance metrics and regular feedback sessions, resulting in an improvement in team productivity.
- Coordinated with the developer team to resolve delivery exceptions and enhance the dev team's user satisfaction.
- Managed scheduling and workload distribution to optimize resource utilization during peak periods.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to assess individual team members' progress.
- Integrated automated assessment software using CI/CD processes to support continuous operation.
Customer Support Engineer
HCL INFOSYSTEMS LTD
Chennai
10.2010 - 08.2014
- Provided Tier 1 and Tier 2 technical support for hardware, software, and network-related issues, ensuring quick and effective resolution.
- Used remote diagnostic tools to troubleshoot customer systems and devices.
- Consistently met or exceeded KPIs, including resolution time, customer satisfaction, and ticket closure rate.
- Resolved OS and hardware issues, ensuring seamless operations and minimal downtime.
- Configured LAN networks, improving connectivity and network reliability.
- Managed IPDSLAM for internet services, optimizing server performance.
- Collaborated with network and server teams to resolve escalated infrastructure-related desktop issues.
- Supported desktop hardware, software, and peripheral issues across Windows and macOS environments.
Education
BCA - Computer Applications Development
Alagappa University
Chennai03-2014
Diploma - Computer Science
PSR POLYTECHNIC COLLEGE
Sivakasi03-2010
Skills
- IT infrastructure management
- Network security and audits
- Data backup and recovery
- Customer relationship management
- Incident response and management
- Cost-benefit analysis
- Veeam Backup & Replication
- HPE storage server and QNAP NAS management
- Cloud storage solutions
- FortiGate firewall management
- Patch and vulnerability management
- AWS cloud services
- Forti EMS, Zoho Patch, and mail server management
- Firewall configuration, Backup solutions, Disaster recovery, Performance optimization
Disclaimer
I hereby declare that the information provided in this CV is true and correct to the best of my knowledge and belief. I take full responsibility for the authenticity of the details mentioned above.
Certification
- FCP - FortiGate 7.4 Administrator
- Bureau Veritas-Certified Internal Auditor ISO 9001:2015
- TUV SUD-Certified Internal Auditor IATF 16949:2016
SKILLS
S3, RDS, WAF, IAM, SSL, Nginx, VeeAM, VMware, NAS, ELB, FortiGate Firewall, TrendMicro, K7 EPS, Forti-EPS, K7-EPS, VeeAM, Freshdesk, Zabbix, QNAP NAS, Qualys, Tenable-Nessus, OCS, Zoho Patch Management, Zoho Mail services, Infraon Monitoring tool, TrendMicro
PERSONAL INFORMATION
- Date of Birth: 06-DEC-1990
- Marital Status: Married
Timeline
Technical Lead
E-CON SYSTEMS INDIA PVT LTD
02.2021 - Current
Team Leader in Delivery Support
INFINITI SOFTWARE SOLUTIONS PVT LTD
12.2014 - 01.2021
Customer Support Engineer
HCL INFOSYSTEMS LTD
10.2010 - 08.2014
BCA - Computer Applications Development
Alagappa University
Diploma - Computer Science
PSR POLYTECHNIC COLLEGE
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