RANNYSON CHAUHAN

In the role of Assistant Manager of Technical Operations at Exxat Systems, responsibilities include overseeing daily operations and ensuring the seamless execution of processes. This position demands strong leadership and management skills to guide the team towards achieving operational excellence.

• Led a team of 26 members, including senior and subject matter experts, to achieve project objectives.
• Collaborated with Product and Development teams to deliver enhancements and Level 3 requests efficiently.
• Ensured compliance with service level agreements(SLA) by monitoring request handling and response times.
• Developed and implemented training programs and processes to enhance team capabilities.
• Managed multiple projects simultaneously, achieving timely delivery and improving Net Promoter Score from -25 to +15, SLA, FTR, and CSAT.
• Reduced employee attrition by 15% with targeted engagement strategies and career development programs.
• Made strategic decisions to achieve team financial goals through efficient resource utilization and performance optimization (bell curve model)
• Utilized data analysis to identify trends and drive strategic decisions.
• Managed end-to-end escalation and incident processes to ensure timely resolution and customer satisfaction.
• Oversaw release management processes to ensure smooth deployment and integration of software updates.
• Received Delivery Excellence award in 2023, People Champion award in 2024, and Alpha Player award in 2025 for leadership and operational excellence.

• Business Analysis, Requirements gathering, SQL server management, Reporting, Data analysis, HTML, JSON, XML, MS Azure Services, Troubleshooting, Office 365, COSMOS DB
• Collaborated with international clients to understand their needs and provide solutions.
• Salesforce, Zendesk, Azure
• Knowledge of Microsoft VSTS, Scrum, User story

• Technical support
• Software development(Vb.net, C#)
• Code debugging
• Website handling
• Database management