RANVIJAY SINGH
Lucknow
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Geniuslane Child Development Center
04.2023 - Current
- Created operational plans for the center in order to maximize efficiency and productivity
- Evaluated job performances of team members regularly through feedback sessions
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made
- Analyzed customer feedback data to identify areas for improvement in service delivery
- Developed, implemented, and managed center's budget
- Monitored employee attendance records and addressed any issues accordingly
- Recruited new employees by conducting interviews and orientations for new hires
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Sr. Customer Support Associate
Tech Mahindra Pvt.Ltd.
09.2022 - 04.2023
- Worked as Senior Customer Care Executive in New India Assurance
- Attending Escalation call apart from taking normal calls
- Star performer at Tech Mahindra
- Received Appreciation Certificate at Tech Mahindra
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Support Associate
Aegis Pvt.Ltd.
11.2021 - 06.2022
- Worked as Customer Care Executive in Zomato process
- Attending Escalation call apart from taking normal calls
- Providing the feedback to the process manager at the end of the day
Concierge Associate
Radisson MBD Noida
09.2018 - 04.2021
- Worked as Front Office Associate
- Handling Check-in and Check-out
- Handling Guest Transportation
- Handling Chauffeur, Valet and Trainee Roaster
- Handling Cashiering
- Employee of the month at Radisson Blu
Education
B.Com -
DRMLAU
01.2018
Intermediate -
NIOS
01.2014
High School -
RLBMSSS
01.2012
Skills
- IDS
- Microsoft Office
- Opera 50
- CRM Dashboard
- Office Management
- Relationship Building
Accomplishments
- Employee of the month at Radisson Blu.
- Star performer at Tech Mahindra.
- Received Appreciation Certificate at Tech Mahindra.
Dates
- 11/01/22, 04/30/23
- 11/26/21, 10/15/22
- 09/03/18, 04/28/21
Personal information
Marital status: Married
Nationality: Indian
Additional Information
Hobbies: Playing Cricket & Listening Music
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Administrative Manager
Geniuslane Child Development Center
04.2023 - Current
Sr. Customer Support Associate
Tech Mahindra Pvt.Ltd.
09.2022 - 04.2023
Customer Support Associate
Aegis Pvt.Ltd.
11.2021 - 06.2022
Concierge Associate
Radisson MBD Noida
09.2018 - 04.2021
High School -
RLBMSSS
B.Com -
DRMLAU
Intermediate -
NIOS
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