LALITA KUMAR MOHANTY
Puri, Odisha
Summary
Operation Manager with hospitality operations experience across hotel rooms, food and beverage, and banquet service. Improves guest satisfaction by coordinating daily service standards, staffing coverage, and issue resolution across departments. Brings practical knowledge of IDS Next HMS and strong coordination skills to keep operations organized and service quality consistent.
Overview
4
4
Languages
21
21
years of professional experience
Work History
OPERATION MANAGER
Hotel The Golden Sunrise
05.2020 - Current
- Track 5-10 guest requests per shift to maintain responsive service and steady guest satisfaction.
- Oversee daily hotel operations to support smooth service across front desk, guest interactions, and issue resolution.
- Manage banquet operations and coordinate event readiness using BRADMA, EXCEED, and EVIVO as needed.
- Plan staff schedules and inventory control to keep coverage balanced and supplies available for daily operations.
F&B MANAGER
Hotel Buddha Heritage
03.2015 - 04.2020
- Coordinated banquet operations to maintain quality service standards throughout events.
- Managed front office coordination with banquet schedules to support smooth guest arrivals and departures.
- Scheduled staff coverage to match event requirements and maintain reliable service delivery.
- Monitored inventory control for banquet supplies and kept stock ready for planned service needs.
RESTAURANT IN CHARGE
Hotel Asansol International Inn
01.2012 - 01.2014
- Managed restaurant staff schedules to improve workforce efficiency and shift coverage.
- Responded quickly to guest needs, resolving service issues with a pleasant, professional approach.
F&B SENIOR CAPTAIN
Hotel The World
03.2008 - 12.2011
- Handled daily food and beverage operations, keeping service areas organized, timely, and ready for peak periods.
- Coordinated front office support with dining needs using IDS Next HMS, improving handoffs between guest arrivals and service teams.
- Scheduled staff coverage and balanced assignments to maintain steady service during busy meal periods and events.
SR. WAITER
Hotel The World (A business Hotel )
03.2006 - 02.2008
- Managed inventory of supplies to support steady stock levels for daily hotel operations.
- Coordinated front office and banquet operations to keep service areas prepared and running smoothly.
- Supported staff scheduling and daily setup tasks to keep shifts organized and service delivery consistent.
Education
Hotel Management (Craft Course) - F&B Service
IHM Bhubaneswar
Bhubaneswar05.2006
+2 - COMMERCE
Ratanpur Science College
Odisha05.2005
Skills
IDS
IDS Next HMS
BRADMA
EXCEED
EVIVO
Banquet operations management
Guest satisfaction management
Front office coordination
Staff scheduling
Inventory control
Personal Information
- Date of Birth: 12/11/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Interests
Making Friendship, Interacting with new people
TRAINING
Industrial Training, Mayfair Lagoon Bhubaneswar
ACKNOWLEDGEMENT
I do hereby declare that all the documents gave above by me are true to the best of my knowledge. In any stage in future if it is found false the candidature is liable to be rejected.
Timeline
OPERATION MANAGER
Hotel The Golden Sunrise
05.2020 - Current
F&B MANAGER
Hotel Buddha Heritage
03.2015 - 04.2020
RESTAURANT IN CHARGE
Hotel Asansol International Inn
01.2012 - 01.2014
F&B SENIOR CAPTAIN
Hotel The World
03.2008 - 12.2011
SR. WAITER
Hotel The World (A business Hotel )
03.2006 - 02.2008
Hotel Management (Craft Course) - F&B Service
IHM Bhubaneswar
+2 - COMMERCE
Ratanpur Science College