Sunil Kumar Rapaka

Pursuing the unending goal of achieving excellence in all walks of life, while continuously believing in the fact that a job may be started by ingenuity but its completion can be brought about only with dedication and hard work.

• Hyderabad, RSA Networks (p) Ltd, Hyderabad, a Subsidiary company of EHostPros.com LLC, USA, 04/2005 to 07/2007, Team Leader - Technical Support, System Administrator, Monitoring of all the Servers and their Performances at various DATA CENTERS (EV1-TEXAS, GNAX-GEORGIA, THE PLANET: - 130+ servers), Maintain trouble free operation of servers in order to guarantee an uptime of 99.9%, Troubleshooting Server related problems posted and informed by hosting account holders., Installation, Upgrade, Configuration, Maintenance and Troubleshooting of the Operating systems and Services, Support files sharing and application software installations, Diagnose and troubleshoot network and system performance, Backup and Restoration, Trouble Shooting all Services and critical problems like DOS attacks, and Spam attacks, Dictionary attacks, Responsible for overall security and trouble free network, Configuration, Maintenance, administering, and troubleshooting core services such as FTP, NFS, DNS, APACHE, SAMBA, EXIM, Configured Raid levels 0, 1, and 5, Managing users, groups, hosts, printers, file systems and security, Server performance management, Basic scripting techniques to automate processes like Load, Backups & Restoration (Shell), Communicating international clients and co-operate with them for trouble free business operations., Training new staff, Analyze and Fix Problems escalated by L2 and L3 support, Linux, Nagios, Cpanel, WHM, Helpdesk, Live Person (Kayako), Awarded as Best performance of the week more than 10 times, Formed highly efficient team members by giving extensive training to new staff, Promoted rapidly from tech support Level - II and system admin
• Hyderabad, Satyam Computer Services Ltd, 07/2007 to 04/2009, Engineer Networking, System Administrator, Remote Administration and troubleshooting of Merrill Lynch Systems consisting of 2000 SUN servers and 4000 Linux Servers, with EMC storage and various Veritas Volume Products implemented for high availability of data and help in online backups of critical databases, Creating and Managing User accounts, groups and access levels., Installing RPM packages, Accessing of Linux Servers through RILO (Remote Integrated Lights Out), Subscribing servers for backups and monitoring, Troubleshooting various backup failure issues and performing recovery operations on client request, Working with ticketing application (Remedy ITSM) as per ITIL (IT Infrastructure Library) Incident Management (Automated and User created tickets)., Taking care of File Systems related issues., Troubleshooting Hardware related issues such as Hard Disk, Processor and Memory issues interacting with hard vendors and Redhat Team, Sun., Follow-up Software issues with Redhat and Sun Team., Decommissioning of Servers., Legato Backups and Restore the user file from tapes using recover command, Linux Solaris, BMC, BSU, Putty, RILO, cyclades console, Awarded Pat-on Back award by the parent company - Satyam for handling and providing unique solutions to client problems
• Hyderabad, BA Continuum India Pvt Ltd, 04/2009 to Present, Sr.Analyst, System Administrator and Team Lead and people management, 2nd and 3rd level support for Unix Servers in the Merrill Lynch Bank, which is now acquired by Bank of America. Around 20000 Servers, of which a majority comprise of Linux, followed by Solaris and AIX, Planning, Scheduling, Managing the weekend tasks., Reporting tasks such as Health Checks, Top 25 issues on a weekly basis., Managing and Part of Weekend Reboots, where job schedulers reboot 1000+ servers each weekend, enabling to ensure all servers are up within the reboot window, Working Knowledge in Incident and Change Management., Knowledge Transition, Knowledge Transfer via the medium's of training, during new mergers and/or for new recruits., Working knowledge on Remedy User Tool for the Auto/User generated tickets., Data Restore for Servers using Legato., Installation and configuration of veritas cluster., Various cluster topologies like -Basic fail over configurations and Advanced fail over configurations, Cluster topologies and storage configurations, Administration of the cluster from the command line, Configuration applications and resources in VCS, Ensuring communications, membership, and data protection, Working on different H/W IBM, HP, and Compaq., Installation of Linux Serves Remotely using kick start /Bladeogic tool, Participating in servers Data centre migration and transition, Creation of LVM and setting up the Raid., Management of veritas logical volume, Conducting Critical activities like root disk replacements of Production servers without downtime with in CRQ., Under taking all production and non-production issues like host crash, Storage issue, network issue or any outage, any OS or application related issues., Engaging vendor (Red Hat/Symantec/Sun) for RCA or any other support if required., Installations of packages manually and via satellite channel., Troubleshoot OS, N/W and H/W related problem., Engage vendor (HP/IBM/EDS) for H/W replacement., Creation and management of users and group accounts., Remote Administration using Remote consoles through (ILO, Avocent DSview, Terminal Server, Cyclades)., Trouble shooting backup related issue (we are using Legato/ TSM/Netbackup clients for backup)., Trouble shoot Linux OS related problem Including kernel panic, server not pinging etc., Linux, Solaris, BMC, BSU, Putty, RILO, Maximo, cyclades, Legato backups, Restores, Nominated for 3 bronze awards, 1 Silver and 2 Gold awards for Outstanding performance

• Father's Name: R D Raju
• Date of Birth: 09/27/78
• Nationality: Indian

• Supervised team of 30 members.