Rashali Singh
Summary
Driven Analyst with extensive experience at ADP, excelling in payroll administration and AI integration. Proven track record in implementing high-value projects and mentoring team members, enhancing productivity and client satisfaction. Skilled in project management and client relationship management, ensuring timely and successful outcomes for complex payroll migrations.
Overview
7
7
years of professional experience
Work History
Analyst
ADP India
Pune
06.2024 - Current
- Working on end-to-end payroll implementation of Run to WFN migrations for the U.S. clients.
- Working on high-dollar-value clients, including both up-market and 1M accounts.
- Mentoring new hires on the new system, ensuring smooth onboarding and enhanced productivity with high quality outcomes.
- Assisting in AI integrations with the product development team for the PTO setup tool.
- Assisted the Product Development team on the parallel payroll testing tool.
- Conducted training sessions for time-off setup.
- Reviewing the backlog with the team.
- Ensuring forecast accuracy.
- Tracking Go-Lives for each month.
Senior Customer Service Representative
ADP India
Pune
02.2022 - 06.2024
- Worked on end to end payroll implementation for US clients from ADP Run to WFN
- Collaborated with clients to understand their implementation needs and requirements.
- Coordinated training sessions for end-users on new software systems and tools.
- Ensured projects are implemented within a planned timeline
- Collaborated with other team members to deliver good client experience
Case Processing Executive
A.M. Infoweb
Pune
12.2019 - 02.2022
- Worked for Record Retrieval Campaign and handled end to end process of serving requests along with payments and retrieval of records. Moved to Medical Canvassing campaign and was a part pilot batch.
Customer Service Associate (Omni Channel)
Teleperformance
Indore
08.2018 - 09.2019
- To adhere to the core values of the company, as per the policies. Ensure resolution on calls. Managed and serviced premium and corporate customers. Ensured customer satisfaction to reduce callbacks and improve the customer satisfaction index.
Education
MBA - Marketing And H.R.
Barkatullah University
07.2018
B. Com - Computer Applications
Barkatullah University
03.2016
Senior School -
CBSE Board
03.2013
Secondary School -
CBSE Board
03.2011
Skills
- Payroll administration
- AI integration
- Implementation coordination
- Client relationship management
- Training facilitation
- Project management
- Multi- tasking
Accomplishments
Secured promoters and client appreciation for multiple projects.
Timeline
Analyst
ADP India
06.2024 - Current
Senior Customer Service Representative
ADP India
02.2022 - 06.2024
Case Processing Executive
A.M. Infoweb
12.2019 - 02.2022
Customer Service Associate (Omni Channel)
Teleperformance
08.2018 - 09.2019
MBA - Marketing And H.R.
Barkatullah University
B. Com - Computer Applications
Barkatullah University
Senior School -
CBSE Board
Secondary School -
CBSE Board