Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rashee Jhunjhunwala

Bengaluru

Summary

Dynamic Partner Success Manager with a proven track record at DPDzero, enhancing client relationships and boosting revenue by 30%. Excels in market knowledge and negotiation, with a flair for innovation and emotional intelligence to drive customer satisfaction, expert in client onboarding optimization and cross-departmental collaboration. An adept communicator with a strong ability to understand diverse personas and tailor interactions to build meaningful connections.

Overview

4
4
years of professional experience

Work History

Partner Success Manager

DPDzero
Bengaluru
12.2022 - Current
  • Served as the inaugural Partner Success Manager at DPDzero, managing a portfolio of 22 clients and addressing both operational and business requirements leading to a 25% growth in client retention and increased business revenue.
  • Built and nurtured long-term client relationships through proactive and consistent communication, leading to reliable 30% monthly growth in revenue from existing clients.
  • Achieved an 80% reduction in client onboarding time by streamlining WhatsApp, Payment Gateway and LMS integration.
  • Oversaw daily business operations, including budgeting, forecasting, financial analysis, and customer engagement, achieving a 90% success rate in preemptive resource planning.
  • Collaborated with stakeholders across departments to ensure high-quality customer service delivery, leading to higher CSAT scores by 20%.
  • Conducted monthly and quarterly business reviews, incorporating data-driven growth plans and identifying new business opportunities, resulting in expanded customer base within existing client accounts.

People Operations Specialist

DPDzero
Bengaluru
06.2022 - 11.2022
  • Joined the startup with a team of 5 and scaled it to 30 employees within the first 3 months by recruiting key personnel across various functions to support business growth.
  • Managed the entire employee lifecycle, including recruitment, onboarding, and performance evaluations, ensuring smooth operations in a fast-paced startup environment, resulting in a 15% increase in hiring efficiency.
  • Introduced comprehensive employee benefits packages, including health insurance, ensuring a competitive offering for a growing workforce.
  • Initiated cross-functional team bonding events, including team lunches and offsite activities, to promote collaboration and foster a sense of community in the early stages of company growth, lead to a 20% increase in morale and productivity.

Campus Brand Ambassador

Viral Fission
Bengaluru
01.2021 - 03.2022
  • Created content for digital campaigns including videos, graphics, emails leading to successful campaign launches and 10% boost in click-through rates
  • Maintained relationships with key stakeholders throughout the university community resulting into improved collaboration and increase in cross-departmental initiatives.

Education

B.Com Hons, Strategic Finance - Accounting And Finance

Christ University
Bengaluru, India
05-2022

Skills

  • Client relationship building
  • Interpersonal skills
  • Conflict Resolution
  • Upsell and Cross-sell
  • Innovation mindset
  • Emotional Intelligence

Accomplishments

  • DPDzero : "The Catalyst Award: Driving Customer Success and Operational Excellence"
  • Christ University: " Event Coordinator: : Planning and executing college festivals and events."

Timeline

Partner Success Manager

DPDzero
12.2022 - Current

People Operations Specialist

DPDzero
06.2022 - 11.2022

Campus Brand Ambassador

Viral Fission
01.2021 - 03.2022

B.Com Hons, Strategic Finance - Accounting And Finance

Christ University

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Rashee Jhunjhunwala