Rashi Jethwa
Ajmer
Summary
Savvy Market Research Associate with background in collecting and analysing data to identify industry trends. Strengths include keen attention to detail, critical thinking, and exemplary communication skills for effective client presentations. Previous work showcases ability to formulate strategic marketing plans that led to increased brand visibility and customer engagement, sourcing new data outlets, compiling key statistical, or market trend information and generating comprehensive reports to support objectives. Familiar with inbound and outbound calling strategies used to gather consumer or business intel, complete surveys and document responses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Market Research Analyst
Azure Knowledge Corporation
Ahmedabad
02.2024 - Current
- Reduced overall project costs through careful resource allocation and efficient management of third-party vendors.
- Streamlined data collection processes for improved efficiency and accuracy in market research projects.
- Managed multiple market research projects simultaneously, ensuring timely completion and delivery of high-quality results.
- Presented market research findings at company meetings, contributing to a deeper understanding of industry dynamics among colleagues.
- Leveraged competitive intelligence gathered through extensive market research, guiding the development of successful marketing strategies.
- Enhanced team collaboration by effectively communicating results and insights from market research findings to stakeholders.
- Conducted focus groups to gather valuable consumer feedback, resulting in actionable recommendations for product improvements.
- Conducted thorough market research to identify industry trends and consumer preferences.
- Collaborated with cross-functional teams to develop comprehensive market analysis reports.
- Assisted in designing and distributing surveys to gather relevant market information.
- Conducted competitive market analysis to identify trends and opportunities.
- Researched industry news and developments related to the company's products or services.
- Developed questionnaires, surveys, and focus groups to gather primary market research data.
Customer Care Executive
Travelwings
Ajmer
04.2022 - 01.2024
- Communicated with customers to identify needs and expectations.
- Use To Assist Passenger For Their Queries Through Voice As Well As Non Voice Process.
- Interacting With The Passenger From Different Locations Like South Africa, Nigeria, Ghana, UAE, US, Indian, Phillipines, Pakistan, Saudi Arabia, Malasiyan Regarding Their Queries Related To Travel.
- Contacted All The Operational Airlines If Any Passenger Has Issue Like Name Correction, Refund, Date Amendment, Cancellation Of Confirmed Ticket.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Streamlined customer support processes for improved call handling times and resolutions.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Promoted teamwork within the department by sharing knowledge, offer guidance, and collaborating on initiatives aimed at enhancing service.
- Assisted customers with travel inquiries and booking processes.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on travel policies and procedures for a smooth experience.
- Utilized CRM tools to track customer preferences and enhance service delivery.
- Provided timely updates on travel itineraries and changes to customers.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Content Writer
LIMEROAD
Ajmer
02.2021 - 08.2021
- Product Description To write the description about the products that defines the quality, and information about various E-commerce products.
- Contact:-Jalom Makwana 09518786165
Education
Bacholers of Arts -
Maharishi Dayanand Saraswati University
AjmerAssociate of Arts - SSC
Central Girls Sr. Secondary School
Ajmer 04.2017 - 04/2019
Skills
- Data Entry
- Content Writing
- Customer Service
- Process oriented
- Qualitative research
- Sourcing
- Quantitative research
- Cold calling
- Communication
- International Sales & Marketing
Certification
- Inter House Debate Competition, Secured 2nd Position in Debate competition where the topic was 'Global warming and its impact on humanity', where I represented my House.
- Interhouse Dance Competition, Secured 2nd Position in a Dance competition where I represented my House and performed a Freestyle dance that was loved by the Judges as well as the Audience.
- State Level Volleyball Player, Represented my school in State Level Volleyball competition and qualified for finals.
Hobbies and Interests
- Public speaking
- Cooking
- Hospitality
- Sports
- Art
- Traveling
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Intermediate
B1
Timeline
Senior Market Research Analyst
Azure Knowledge Corporation
02.2024 - Current
Customer Care Executive
Travelwings
04.2022 - 01.2024
Content Writer
LIMEROAD
02.2021 - 08.2021
Associate of Arts - SSC
Central Girls Sr. Secondary School
04.2017 - 04/2019
Bacholers of Arts -
Maharishi Dayanand Saraswati University