Rashi Negi
Summary
Astute product operations associate with approx. 5 years of experience. An independent and self-motivated engineer graduate with exceptional knowledge of developing strategic plans for service excellence seeking to continue in a well-reputed organization.
Overview
5
5
years of professional experience
Work History
Product Operations Specialist
Gartner
08.2022 - Current
- Processed 150 reviews daily and did everyday audits for reviews followed by their publishing on GPI as a part of V&M team for consistent delivery on targets.
- Assigned daily tasks within the team and notify when the earlier day's work is published.
- Handled CEM side using Sugar CRM in order to handle escalations and maintain customer experience/satisfaction/retention.
- Verifying the user credentials after thorough checks on the required data and update the Macros if required.
- Consistently identifying the pattern/malicious activities and block users performing on GPI platform.
- Coordinate with the vendor success team in case of escalations and migrations of reviews.
- POC for issues on the in-house tool/dashboard/reviews/team issues. Coordinate with the engineering team on specific cases.
- Held daily meetings to communicate tasks, delicate priorities and agree on goals. Also, to discuss the problem areas and take a decision for it.
- Coached and trained new employees on the tool to boost department productivity.
- Analyzed customer data to identify opportunities and improve relationships and discuss on the weekly leadership calls.
- Generated monthly reports of associates individually and the team's monthly performance with the leadership.
- Assisted Product Manager with all tasks, errands and priorities as requested within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Product Operations Executive
Junglee Games Pvt Ltd.
07.2020 - 08.2022
- Processing withdrawals and detecting suspicious users followed by risk check.
- Monitoring deposits and handling escalations in case of payment gateway issues.
- Handling ORM and reviews and ratings for all the games of Junglee.
- Coordinating with the content monthly to update the responding strategies. Also, with the marketing team for the live tournaments & contests communications.
- Integrating all the social platforms into the tool including end-to-end handling of the tool.
- Observe reviews and ratings closely on PS and AS to verify with the vendor. Deletion count and maintaining the rating on monthly basis. Running in-house activities. Converting negative ratings to positive.
- Maintain the process document with new changes.
- Tracking of KPI via Tableau and escalating the same when required.
- Weekly and monthly reports & decks for ORM and Reviews and ratings with sentiment analysis. Highlighting the trends observed.
- Quarterly benchmarking and competitor analysis.
- User research on our social users and collecting the feedbacks and testimonials.
- Assisted in developing advertising and marketing strategies across social media platforms.
- Monitored system functioning closely, troubleshooting and resolving issues.
Business Development Manager
Pristyn Care
03.2020 - 07.2020
- Engage potential clients and explain to them all the details of the surgery.
- Scheduling their appointment with the doctors, guiding them to nearby clinics, and following up after the treatment as well. Clearing their insurance by getting all the required documents.
- Maintaining their records over the database, application, and personally.
- Maintaining and placing pharmacy orders and deliveries.
- Create lead pages and maintain Google/Practo ratings of doctor's profiles. Running in-house reviews & rating activities.
- Conducting online consultations. Promote and direct potential clients from FB groups.
Business Development Executive
Extramarks Education Pvt. Ltd.
10.2019 - 03.2020
- Playing the role of an academic counselor. Engaging the potential customers over the call followed by booking and conducting the counseling session.
- Enrolling the students in the online learning platform and placing the order of the same. Keep track of delivery on time.
- Influencing the parents to make an on-the-spot decision.
- Maintain relationships with the customers, resolve their queries and retain them after the enrollment too.
- Keep track of repetitive customers and approach them at the correct time for enrolment.
Social Media Operations Executive
Conneqt Business Solutions (Paytm)
05.2018 - 01.2019
- Handle social media queried and escalations via OD CRM. Maintaining the TAT of 15mins.
- Mail and calls according to the query. Assisting TL as a POC for the team.
- Maintaining a database of tickets worked on and maintaining the monthly quality.
- Quality analyst for the team.
Education
Bachelor of Technology - Computer Science
DIT University
Dehradun, Uttarakhand, India2018
12th -
DAV Public School
Kotdwara, Uttarakhand2014
10th -
St. Joseph's Convent School
Kotdwara, Uttarakhand2012
Skills
- Communication
- Presentation skills
- Leadership
- MS-Office
- Adaptability
- Product operations
- Analytical thinker
- CRM
- Risk analysis
- Strategic
- Process development
- Technical proficiency
- Data processing skills
- Problem-solving
Tools exposure
- One direct
- Sugar
- Locobuzz
- Salesforce
Languages
English
Hindi
Timeline
Product Operations Specialist
Gartner
08.2022 - Current
Product Operations Executive
Junglee Games Pvt Ltd.
07.2020 - 08.2022
Business Development Manager
Pristyn Care
03.2020 - 07.2020
Business Development Executive
Extramarks Education Pvt. Ltd.
10.2019 - 03.2020
Social Media Operations Executive
Conneqt Business Solutions (Paytm)
05.2018 - 01.2019
Bachelor of Technology - Computer Science
DIT University
12th -
DAV Public School
10th -
St. Joseph's Convent School
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