Summary
Overview
Work History
Education
Skills
Certification
IT Skills
Timeline
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Rashi Tiwari

Rashi Tiwari

Lucknow

Summary

Dynamic banking professional with extensive experience at ICICI Bank Ltd and Axis Bank, specializing in retail banking operations, compliance, and strategic planning. Proven ability to drive sales growth, lead high-performing teams, and build lasting client relationships. Skilled in audit readiness, regulatory adherence, and enhancing service quality for improved operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Axis Bank Ltd
Gurugram, Haryana
07.2023 - Current
  • Authorize cash payments, balance branch cash, and act as Vault Custodian daily.
  • Handle branch operations, customer escalations, EOD reports, and non-cash transactions efficiently.
  • Manage the queue, ensure service quality, compliance, audits, and maintain strong customer relationships.

Deputy Branch Manager

ICICI Bank Ltd
Gurgaon, Haryana, Haryana
05.2022 - 07.2023
  • Supervised branch team, drove sales, and ensured compliance with banking regulations.
  • Managed transactions, gold loans, KYCs, audits, office accounts, and customer escalations.
  • Tracked regulatory changes, handled notices, ensured continuity, vendor control, and audit readiness.

Privilege Banker

ICICI Bank Ltd
Gurgaon, Haryana
10.2019 - 05.2022
  • Led branch operations ensuring RBI compliance, audits, service quality, and customer satisfaction.
  • Handled FOREX sales, cash processing, clearing, and acted as maker and verifier.
  • Drove asset/liability product growth, including savings accounts and ensured overall branch safety

Education

Post Graduate Diploma - Banking

ICICI-MANIPAL ACADEMY, MANIPAL UNIVERSITY
Karnataka, India
01.2019

M.Com. -

RMLAU
Faizabad, Uttar Pradesh, India
01.2018

B. Com. -

RMLAU
Faizabad, Uttar Pradesh, India
01.2016

Skills

  • Retail banking operations
  • Strategic planning
  • Business development
  • Sales and marketing
  • Clearing and cash operations
  • Key account management
  • Foreign exchange management
  • NRI servicing
  • Client relationship management
  • Liaising and coordination
  • Audit and compliance
  • Team leadership

Certification

  • IRDA Certification Examination
  • NISM-SERIES V-A– Mutual Fund Distributors Certification Examination

IT Skills

Comprehensive exposure to Windows XP / 7 / 8, MS Office (Word, PowerPoint & Excel), Internet Browsing and working with I Core 10x for Branch Operations powered by Infosys.

Timeline

Branch Operations Manager

Axis Bank Ltd
07.2023 - Current

Deputy Branch Manager

ICICI Bank Ltd
05.2022 - 07.2023

Privilege Banker

ICICI Bank Ltd
10.2019 - 05.2022

Post Graduate Diploma - Banking

ICICI-MANIPAL ACADEMY, MANIPAL UNIVERSITY

M.Com. -

RMLAU

B. Com. -

RMLAU

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Rashi Tiwari